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Software Operations Team Lead **REMOTE**

CWIE Holding Company Inc.
Phoenix, AZ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Reporting to the Software Operations Manager, the Software Operations Team Lead will guide, mentor and lead a software operations team in their day-to-day tasks, ensuring the team maintains the stability of the production environment, execute regular updates on our components and provide feedback on how to improve both our processes and systems.

 

KEY JOB DUTIES & RESPONSIBILITIES

Operations and Projects

  • Maintain and fix bugs in production environments in a timely manner, based off our established SLAs
  • Sync with the Software Operations Manager to provide 24/7 support for any production issues that might arise.
  • Make sure the team adheres to in-house development best practices. This includes packaging, modularization, testing, monitoring, logging, correct permissioning etc.
  • Engage with peers to ensure teams work collaboratively when required, building the rapport needed to function at a heightened level of achievement.
  • Work directly with Architects and Software Developers to facilitate design changes and overcome technical limitations.
  • Participate in the recruitment process for new team members to ensure that the required skill sets and behavioral competencies are added to the team
  • Establish and maintain monitoring and alerting to ensure maximum uptime of the production environment, and fastest time to resolution for outages, based off established company-wide and departmental best practices
  • Create, maintain, and review documentation regarding any undergone systems development so as to ensure long-term maintainability of developed systems.
  • Spend 60-80% of your time on hands-on coding.

Team

  • Facilitate technical leadership for the team. This includes pairing, code reviews and facilitating technical designs.
  • Help other team members with any issues they may encounter to maintain overall team effectiveness.
  • Actively seek to promote a healthy team environment to maintain and increase overall team morale and individual team members’ job satisfaction.
  • Whenever needed, interact and assist with members of other teams to contribute to the overall company culture.
  • Mentor junior developers. Help mold our up and comers into rock stars like yourself.

Communication

  • Carry out day-to-day communication with other teams to ensure that all team members are sufficiently aware of work being carried out by their colleagues.
  • Keep supervisor(s) informed about any issues that may arise.
  • Establish and maintain communication with all stakeholders to tackle issues or anomalies that may arise during system development.

 

POSITION REQUIREMENTS

  • 2+ years in professional Java and Perl development role
  • Excellent troubleshooting skills within a Linux environment
  • Experience in software operations, handling maintenance and upgrading of productions environments
  • Broad experience with successful and failed projects
  • Experience with breaking down projects into work units, effectively delegating tasks, and tracking status
  • Excellent understanding of Java SE and Perl
  • Excellent understanding of development best practices
  • Good understanding of Java web applications and application servers
  • Good knowledge in some back-end technologies like Spring, Hibernate, JMS, SQL or others
  • Worked with some of the standard front-end technologies like CSS, JavaScript (we use jQuery), REST, JSON
  • Knowledge of Open-Source libraries, tools and frameworks, e.g. for logging, wiring, testing, and building.
  • A clear and effective communicator with the ability to write clear and concise technical documentation, and other documents that may be required to support software releases.
  • Worked with agile software development methodologies like Kanban and Scrum
Company Description
CWIE Holding Company Inc. is a team of forward-thinking individuals who have given way to the development of cutting-edge infrastructure as a service solution that assist businesses in staying ahead of the technology curve. We recognize that people require access anytime, anywhere and that people and data need to be integrated in real time. Along with our related entities, CCBill and PhoenixNAP, the CWIE Holding Company family strives to provide world class products and services for customers of all sizes.

CWIE Holding Company Inc.

CWIE Holding Company Inc. is a team of forward-thinking individuals who have given way to the development of cutting-edge infrastructure as a service solution that assist businesses in staying ahead of the technology curve. We recognize that people require access anytime, anywhere and that people and data need to be integrated in real time. Along with our related entities, CCBill and PhoenixNAP, the CWIE Holding Company family strives to provide world class products and services for customers of all sizes.

Address

3402 E University Dr Phoenix

Phoenix, AZ
USA

Industry

Technology

Website

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