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Operations Supervisor

CVS Tarpon Springs, FL
  • Expired: September 13, 2019. Applications are no longer accepted.
Job Description

An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service.   When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

 

Essential Functions:

1. Management

Work effectively with store management and store crews

Supervise the store's crew through assigning, directing and following up of all

  activities

Effectively communicate information both to and from store management and crews

2. Customer Service

Assist customers with their questions, problems and complaints

   Promote CVS customer service culture. (Greet, offer help, and thank)

Handle all customer relations issues in accordance with company policy

  and promote a positive shopping experience for all CVS customers

   Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)

Maintain customer/patient confidentiality

3. Merchandise/Presentation

Price merchandise

Stock shelves

Support the planning, execute the displays, sign and inventory of weekly,

   promotional, and seasonal merchandise

Support the planning, execute the display and maintenance of off-shelf merchandise

   

Required Qualifications

  • Deductive reasoning ability, analytical skills and computer skills.
  • Advanced communication skills, supervision, and influencing skills
  • Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise


Preferred Qualifications
  • Experience as a retail supervisor



  • Education
    • High school diploma or equivalent preferred



    Business Overview
    It's a new day in health care.


    Combining CVS Health and Aetna was a transformative moment for

    CVS

    Address

    Tarpon Springs, FL
    USA