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Product Support Coordinator

Orlando, FL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Job Summary/ Objective

Product Support Coordinators provide professional support to CUES customers on the operation and troubleshooting of the products that we sell. This support is typically via telephone or remote internet connection.

Essential Job Functions and Duties

  • Answer customer questions regarding the proper operation of their CUES equipment
  • Assist customers with troubleshooting, to identify the failed component, and repair if possible
  • Facilitate the shipment of loaner equipment if their equipment needs to be sent in for service
  • Provide customers with troubleshooting aids, like wiring schematics and layout drawings
  • Assist our repair shops by working with customers with related equipment problems
  • Assist our Regional Sales Managers and Mobile Technicians as needed

Required Education and Experience

  • Qualifications include:
    • High school diploma or equivalent
    • Proficient with standard office computer programs
    • Able to present technical information to others in a professional, understandable manner
    • Possess strong electrical and mechanical aptitude
    • Possess excellent written and oral communication skills
    • Must be highly motivated self-starter that can handle stressful situations
    • Ability to work independently, with excellent problem solving and decision making skills
    • Able to read and understand complex electrical diagrams

Preferred Education and Experience

  • Qualifications include:
    • Two year business/education degree preferred
    • Prior Customer Service experience
    • Experience with CUES pipeline inspection equipment
    • Previous teaching/training experience

Work Authorizations / Security Clearance / Additional Eligibility Requirements

  • Authorized to work in the United States

Working Conditions / Work Schedule / Travel

  • Normal work hours are 8 AM to 5 PM, Monday through Friday.
  • Infrequent, but possible need for overtime. Could be well outside of normal business hours.
  • Maintain excellent attendance.
  • Position may require the handling of equipment that has been exposed to the sewer and storm pipe environment.

Physical Requirements

  • Able to lift 50 lbs. without assistance
  • Able to handle stressful situations.
  • Able to stand/sit for extended periods

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


Company Description
CUES is the world's leading manufacturer of closed circuit television video (CCTV) inspection, rehabilitation, pipe profiling equipment and pipeline inspection/asset management software for sanitary and storm sewers, industrial process lines, and water lines. With our headquarters and manufacturing facility located in Orlando, FL, we dedicate over 70,000 square feet and over 360+ full time employees to serve and support our customers. Additional facilities with stocking warehouses and service personnel are located in southern and northern California, Georgia, Wisconsin, Oregon, and Ontario, Canada.

CUES is an indirect subsidiary of SPX Corporation, and is an equal opportunity employer and makes employment decisions without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, protected veteran status, or any other reason prohibited by applicable law.

Thank you for your interest in our company.



Orlando, FL



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