Client Service Representative **Credit Union experience a plus!

Job description

The Client Service Representative I is responsible for answering incoming calls and triaging the clients need for appropriate resolution and/or escalation. This is a client facing support role and supports credit unions as it relates to software inquiries.

Essential job Functions:

1. Provide day-to-day software support to customers via the telephone. Research problems as necessary and provide resolutions to customers. Escalate calls according to department expectations to Level 2/ Account Executive or other teams as outlined.

2. Research and document software problems and forward them to Account Executive for processing.

3. Take responsibility for increasing job knowledge, familiarity with credit union operations, and training and problem-solving skills.

4. Maintain a positive contribution as a member of the Client Service team and complete all tasks assigned by management to meet team objectives.

Job Qualifications:

1. High School graduate or equivalent is required.

2. Familiarity with credit union operations is preferred.

3. Excellent verbal communication and telephone skills.

4. Must be available as assigned during off-hours to assist with any problems encountered by clients.

5. Ability to use discretion when dealing with sensitive or confidential data.

6. Must be willing to travel as needed to support clients.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday