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Customer Service Operations Associate

CTL Amedica Dallas, TX
  • Posted: 25 days ago
  • Part-Time
  • Benefits: Vision, Medical, 401k, Dental

CTL Amedica is an ISO 13485 certified and FDA registered Medical Device Company with offices in Addison, Texas. CTL designs, manufactures and distributes medical device products and systems for spinal surgeons; specifically implants and devices.

Support in Operations and Business Development (Customer Service and Logistics) for a medical device company.

Requirement:

* 1 year Customer Service Experience Preferred

* Must have reliable transportation and live in the DFW area

* Must be willing to work weekdays until 6-7pm

* May be required to work some weekends

* Proficiency using Office Applications

Duties:

* Provide phone support for inquiries from sales and hospital accounts.

* Keep records of customer interactions and transactions.

* Create new customer accounts and profiles in iTraycer as requested by Business Development.

* Create inventory related orders for customers, distributors and internal staff.

* Follow up with accounts to ensure inventory is returned in compliance with CTL Medical field inventory policies.

* Advise customers of product shortages or stock outs, and coordinate efforts to transfer inventory from other field locations to fulfill requirements.

* Support and implement Quality initiatives as directed.

* Implement Set Return Requests

* Account management support- pricing, product info (i.e., - overview, product guide, surgical guide, IFU, etc.)

* Timely complaint/ feedback collection (request form completion only, regulatory finalizes and closes out remaining steps.)

* Creating or enhancing surgeon/ distributor profiles- instrument preferences.

**This is an hourly position includes paid sick days, holidays and vacation.

**Medical field experience preferred but not required.

*** Full time position includes participation in a company matching 401K plan, health insurance, dental insurance, vision insurance and life insurance

Experience Preferred: 1+ to 2 Years

Job Type: Employee

Job Status: Full Time

CTL Amedica

PEOPLE CTL Amedica continues to bring together accomplished PEOPLE, creating effective teams dedicated to improving surgeon experience and enhancing patient care. Our teams are emPOWERed to innovate and achieve remarkable goals, therein fostering a PASSION for excellence that is shared company-wide. POWER That passion for excellence in combination with differentiated materials, in-house manufacturing and unparalleled engineering expertise continues to advance our innovation and propel CTL Amedica forward within the medical device industry. PASSION Much like the surgeons we serve and the artists we admire, CTL Amedica works diligently to combine science, mathematics and the arts in order to create the masterpieces and multifaceted surgical solutions found in each of our spinal fixation systems

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