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Customer Service Representative

CTI Las Vegas, NV

  • Posted: over a month ago
  • $12 to $15 Hourly
  • Full-Time
  • Benefits: dental, medical, vision,
Job Description

ESSENTIAL FUNCTIONS:

  • Take orders quickly, accurately and according to company policies.

  • Pull and invoice all orders quickly and accurately.

  • Wait on walk-in customers.

  • Take and relay messages.

  • Know check cashing policies and procedures.

  • Know cash refund policies and procedures.

  • Know the sales tax policy.

  • Know the Mastercard/Visa/Discover card procedures.

  • Know the CSR’s parameters for discounts.

  • Know equipment sale procedures.

  • Be familiar with back order policies, procedures and book.

  • Know policies and procedures on purchase orders and store transfers.

  • Follow up on all customer inquiries including back orders and special orders.

  • Have a good, working knowledge of the products we carry, their location, part number, usage and common product problems and their solutions.

  • Know how to create a stock order.

  • Know policies and procedures for receiving stock.

  • Have a working knowledge of the various warehouses we order through and the products they carry.

  • Inform the manager when stock is low and be familiar with inventory/order point adjustments.

  • Know how to use catalogs, paint books, and color computers.

  • Maintain and update catalogs and paint books.

  • Keep counters clean and neat.

  • Provide technical assistance to customers.

  • Learn the Assistant Manager’s job.

  • Report all customer complaints and praise to the store manager.

  • Know and follow safe work practices.

  • Be able to fill in for DSR, Paint Mixer as required (cross training).

  • Know and follow return policies and procedures.

  • Know monthly specials, sale items, and promotions.

  • Stay current on new products.

  • Use color matching tools (i.e. Variant decks, Colornet, Prophet, etc.).

  • Responsibilities as a Customer Service Representative also include any duties requested by your supervisor.

Company Description
Established in 1987 CTI Industrial Supply has been proudly serving the Las Vegas valley for over 30 years. We are a family owned and operated seller of the highest quality industrial supplies, safety supplies, auto body supplies, auto paint and car care products. Ever expanding, CTI Supply now offers a fantastic online store to compliment our long time retail location as well as more brands and products than ever. OEM and CTI branded tools are now available to get you what you need to complete your automotive project at the lowest prices.

CTI

Why Work Here?
Room to grow, supportive team Medical, Dental, & Vision Benefits Life & Disability Insurance Direct Deposit & biweekly pay

Established in 1987 CTI Industrial Supply has been proudly serving the Las Vegas valley for over 30 years. We are a family owned and operated seller of the highest quality industrial supplies, safety supplies, auto body supplies, auto paint and car care products. Ever expanding, CTI Supply now offers a fantastic online store to compliment our long time retail location as well as more brands and products than ever. OEM and CTI branded tools are now available to get you what you need to complete your automotive project at the lowest prices.

Address

5455 S. Valley View Las Vegas NV 89118

Las Vegas, NV
USA

Industry

Business

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