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Client Coordinator / Customer Service Representative

CT Business Consulting, Inc Hartford ,CT
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 

Competitive Customer Service Rep

We are looking for a full time employee who will provide customer service and customer support to the organization. This position will initiate and/or implements sales support action items as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Full training is provided in learning a product line to inform, assist and educate customers on how products work. All candidates must be well spoken and able to present him/herself to others in a professional manner.

Tasks and Responsibilities of a Customer Service Rep

  • Interact with customers daily to inform of client products and services
  • Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to sales department depending on level of expertise.
  • Ensure and provide quality service to external customers.
  • Answer all customer inquiries in a timely and professional manner.
  • Process orders and data entry with high level accuracy.
  • Take initiative and resolve and escalations or complaints.
  • Maintain a positive representation of the company and associated brands at all times.
  • Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into successful, professional Customer Service / Customer Retention position
  • Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction.
  • Monitor individual progress to provide coaching opportunities and to understand employee developmental needs.
  • Participation in morning meetings including: role-play scenarios, product knowledge, and psychology of customer service behavior training

Team based training sessions ensure that each person in our company has the opportunity to learn from our top representatives. We promote growth from within and encourage our team to work together to reach client & customer goals and improve skills. Promotion and pay are based on performance. Specialized training will prepare individuals to work with customers to provide a unique and pleasant sales experience, which fosters acquisition of quality customers and long term customer loyalty.



     

We are currently accepting applications from individuals with experience working in customer service, customer relations, and customer support to work as part of our team. Account Managers will receive training to ensure they have all the skills and knowledge that they require to be successful in this high energy industry. We are seeking candidates that are outgoing, personable, and comfortable working in a team environment with a focus on customer satisfaction and professional development.

Requirements of a Customer Service Rep:

  • Must have great attention to detail.
  • Must be a team player.
  • Previous customer service and sales experience is a plus.
  • Must have strong communications skills.
  • Must be organized.
  • Must be personable and comfortable interacting with customers daily.

 

Qualifications:

  • Desire to participate in professional development and take on new responsibilities

  • Self-motivated and comfortable working both independently and as part of a team

  • Customer service or customer relationship experience

  • Ability to perform at a high level in a fast paced environment

  • Degree preferred

 

Position Benefits:

  • Competitive wages

  • Merit based advancement

  • Uncapped bonuses & incentive plan

  • Company events
Company Description
CT Business Consulting was established in 2007 to service an identified gap in the market for quality customer acquisition teams and effective market research in the northeast region of the United States. With access to major cities such as Boston, Hartford, New York and Providence, we are able to provide our clients with both niche and mass market penetration which has secured our spot as the leaders of our industry.

Market Research
In partnership with our clients, we develop a review of our target customer and subsequently establish a specific marketing plan and sales approach to reach their target market in the most efficiently manner. Our clients appreciate the industry leading marketing and sales expertise CT Business Consulting offers and trust us to represent their brand in an integral way.

Campaign Development
We are constantly creating, testing and refining new strategic marketing campaigns, hand-in-hand with our clients, that are tailored to their specific needs. We also provide our clients with minute by minute feedback on current market trends, emerging customer needs, and potential growth opportunities.

Client Acquisition
We combine our client-specific marketing plan with our proven sales techniques to drive a high impact marketing campaign. CT Business Consulting’s team of seasoned Sales Executives have been trained in these sales techniques, in order to most effectively present our clients’ product or service, building tremendous customer loyalty and retention while providing the client with a high ROI.

CT Business Consulting, Inc

CT Business Consulting was established in 2007 to service an identified gap in the market for quality customer acquisition teams and effective market research in the northeast region of the United States. With access to major cities such as Boston, Hartford, New York and Providence, we are able to provide our clients with both niche and mass market penetration which has secured our spot as the leaders of our industry. Market Research In partnership with our clients, we develop a review of our target customer and subsequently establish a specific marketing plan and sales approach to reach their target market in the most efficiently manner. Our clients appreciate the industry leading marketing and sales expertise CT Business Consulting offers and trust us to represent their brand in an integral way. Campaign Development We are constantly creating, testing and refining new strategic marketing campaigns, hand-in-hand with our clients, that are tailored to their specific needs. We also provide our clients with minute by minute feedback on current market trends, emerging customer needs, and potential growth opportunities. Client Acquisition We combine our client-specific marketing plan with our proven sales techniques to drive a high impact marketing campaign. CT Business Consulting’s team of seasoned Sales Executives have been trained in these sales techniques, in order to most effectively present our clients’ product or service, building tremendous customer loyalty and retention while providing the client with a high ROI.

Address

Hartford, CT
06106 USA

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