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Customer Service Representative

CSS, Inc. North Haven, CT
  • Expired: over a month ago. Applications are no longer accepted.

We are seeking an Customer Service Rep to join our team!

ESSENTIAL FUNCTIONS:

  • Possess a spirit to serve, a commitment to problem solving, and dedication to engage and delight customers.
  • Back order fulfillment coordination and communication, including monitoring back orders for tomorrow, and identifying correct alternate/suitable substitutes to satisfy customer needs.
  • Coordinate all customer returns and credits.
  • Process sample requests.
  • Coordinate inventory transfers between branches with Purchasing Dept.
  • Enter and monitor special and direct orders, coordinating with expediters as needed, and communicating ETAs to customers and reps.
  • Accomplish all order entry for orders placed by phone/fax/email.
  • Monitor and correct EDI orders.
  • Develop and maintain customer order guides
  • Maintain up to date product knowledge, with the ability to ‘up sell’ and support promotions, with the ability to identify item numbers from descriptions and manufacture numbers.
  • Provide timely responses to requests for price quotes, bids, rebates, and contracts.
  • Maintain customer sell prices in database and monitor margins.
  • Maintain customer files, including point of contact, phone numbers, fax numbers, and email addresses.
  • Strong analytical skills.
  • Superior verbal and written communication skills.
  • Ability to work independently, with the confidence to make correct business decisions in support of a diverse customer base.
  • Strong interpersonal skills.
  • Ability to function in a fast paced and dynamic work environment.
  • Professional and friendly telephone skills.

EDUCATION & EXPERIENCE:

• Minimum 5 years of demonstrated Customer Service experience and growth with retail or wholesale operations.

CSS, Inc.

Why Work Here?

Fantastic company and team!

Address

North Haven, CT
USA