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Customer Service Specialist

CSL Staffing Carlsbad, CA
  • Posted: 18 days ago
  • $13 to $17 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Do you have great people skills, highly motivated, enjoy working and helping customers? If so, want to meet you! CSL is working with a rapidly growing medical device company in Carlsbad. They offer excellent benefits and growth opportunity!

This is a contract to hire role and our client is looking for candidates that are driven, dedicated, and determined to succeed in this fast-paced environment.

Hours: Monday - Friday 8:00 AM -5:00 PM. (Possible Overtime)

Primary Responsibilities:

  • Serves patients over the phone with the initial order of medical supplies and related products.
  • Answers/Responds to patient calls and routes calls promptly.
  • Maintain high call volume each day
  • Provides excellent customer service while obtaining patient demographics
  • Ship products to patients
  • Work closely with other Billing, Insurance and Physician Support departments to confirm patient orders are eligible to ship
  • Maintains accurate and detailed records in company database
  • Adapts quickly to frequent process changes and improvements
  • Duties and responsibilities may be subject to change based upon the needs of the department

Required education & professional experience

  • Must have experience working in customer support in an office setting
  • Confidence in learning quickly.
  • Database data entry experience preferred.
  • Computer proficiency in MS Word, Excel, and Outlook preferred.
  • Type minimum 35 wpm
  • Work history of excellent attendance and punctuality.
  • Excellent customer service skills, including phone and inter personal skills.
  • Strong written and verbal communication skills.
  • Some experience with medical insurance and/or durable medical equipment (DME) a plus.

Please apply for immediate consideration for our opening!

CSL Staffing

Why Work Here?

Great company to work for!

Address

Campbell Place
Carlsbad, CA
USA

Website

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