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Mid-Continent Regional Operations Manager

CSI Compressco LP
Oklahoma City, OK
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

SUMMARY:

The Mid-Continent Regional Operations Manager (ROM) is ultimately responsible for the financial, operational and safety performance of their respective region, inclusive of Compression Services and Compression Parts and Services (AMS and Parts Sales). The ROM is responsible for creating and maintaining a safe work environment for their employees and adhering to all company and relevant customer and industry HS&E guidelines, standards, processes, and procedures with the help of the CCLP HS&E team.

The ROM has full P&L responsibility and accountability for their region including but not limited to reporting requirements as set forth by management and the daily management of expenses, costs of goods COGS, personnel and other operational costs associated with their operations. Tactically it involves managing the operations throughout their region, generating monthly financial forecasts inclusive of relevant leading and lagging business indicators (key performance indicators, KPI’s). This position will work through the Service Managers, provide an interface between functional groups such as Supply Chain, IT, HR, Finance, and IT with focus on creating and streamlining “infrastructure” required to support revenue and profitability objectives established for the business.

The ROM must have an intimate understanding of all CCLP processes and procedures to ensure compliance for all employees within the region. In collaboration with Supply Chain, the ROM shares responsibility for the overall management of, oversight and performance of the supply chain activities, including warehousing and inventory integrity. Emphasis on continuous improvement is key, with the objective of improving HSE performance, expanding margins, improving customer service levels through creating efficiency and enhancing effectiveness.

Working closely with Sales, the ROM is responsible for managing all aspects of Compression Services operations, including but not limited to; ensuring asset integrity, reliability, maximized runtime and cost management. The ROM’s are also responsible for the management and oversight of Compression Services and Compression Parts and Services (AMS and Parts Sales). A primary function of the role is the continued development of our compression services teams and employees. Working closely with the Training and Development Manager and HR to continue to build out the technician competency program.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Leadership and Management

  • Effectively leads their operation consisting of multiple layers of direct and indirect employees.
  • Responsible for the financial, operational and safety performance of their respective region, inclusive of Compression Services and Compression Parts and Services (AMS and Parts Sales).
  • Oversees organizational adherence to CSI Compressco processes, policies, and best practices.
  • Develops and maintains a Safe Work Environment by ensuring compliance with all HS&E requirements.
  • Provides leadership in resolving issues, facilitate faster resolution and improved working relationships.
  • Able to navigate clutter and distraction when analyzing a problem to help the team develop clear and tangible actions to resolve an issue.
  • Supports other departments in the organization by providing insight, data analysis, and operational expertise.
  • Able to drill a P&L to the line-item level and have a clear understanding of operational action financial impacts and equally important, train others to do the same.
  • Ability to break a strategic plan down to key milestones, deliverables and a road map that includes actionable items. Drives execution.
  • Present out on performance and initiatives to executive management team as required.
  • Leads by example fostering a positive work environment in which employees professionally develop, grow, and retain.
  • Demonstrates a commitment to excellence through continuous staff development programs enhancing employee engagement, service, knowledge, skills, and morale.
  • Responsible for the ongoing professional development / evaluation of direct reports, accountability, and succession planning.
  • Responsible for ensuring all employees are mapped into the competency program and appropriately trained to perform the specific functions of their respective jobs.
  • Utilize performance management where required to achieve desired and intended results.

Sales and Customer Relations

  • Ensures client satisfaction and retention; actively participates in service quality surveys, monthly FIT meetings and leads the team in identification and execution of action items and areas of improvement.
  • Works with senior leadership to continuously enhance the customer experience in measurable terms based on customer contacts and feedback.
  • Develops key, meaningful relationships within customer’s and own organizations.
  • Frequently consults and interacts with Sales Staff to maintain positive relations with customers.
  • Partners with all functional departments to facilitate client growth and expansion.
  • Develops business cases and leads credible discussions with clients to articulate value.
  • Respond to the service and sales needs of CSI’s customers in a cooperative, responsive manner.
  • Provide sales and other appropriate personnel with knowledgeable support in their project quotation efforts and other customer requirements.
  • Focus business development efforts on strategic accounts that will have a long-term benefit for CSI.
  • Take lead role in introduction of processes such as “kick off meeting” between sales and operations to ensure improved customer service levels.

Process Excellence

  • Develops a culture of continuous improvement.
  • Thoughtfully challenges status quo, identifying opportunities to improve quality, efficiency, and results.
  • Responsible for identification of opportunities for improvement and efficiency through the introduction of workflows, work instructions, processes, and procedures
  • Collaborates and works cross functionally with other Department heads to accomplish business goals.
  • Develop and train team in development and use of value stream maps, Pareto principals, 5-WHY’s and other root cause and continuous improvement practices and methodologies
  • Be an ambassador for change and adoption of Service Quality, Customer Service, Technology, and other key company initiatives.
  • Performs other tasks as assigned.

REQUIREMENTS:

Education and/or Experience:

  • 5+ years’ experience in Operations Management at a middle management level required; 10+ years related experience and/or training; or equivalent combination of education and experience required
  • Bachelor's, Electrical or Mechanical degree (B. A.) from four-year college or university or equivalent combination of education and experience required 
  • Valid driver’s license with clean driving record required

Language Skills:  Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

Mathematical Skills:  Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:  Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills: To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software and Internet software.  

COMPETENCY:

To perform the job successfully, an individual should demonstrate the following competencies:

  • Leadership: a demonstrated ability to lead people and get results through others.
  • Planning: an ability to think ahead and plan over a 6 – 18-month time span.
  • Management: the ability to organize and manage multiple priorities.
  • Problem analysis and problem resolution at both a strategic and functional level. Technical skills in Lean Manufacturing techniques.
  • Strong customer orientation.
  • Excellent interpersonal and communication skills.
  • High performance teams and a strong team player.
  • Commitment to company values

TRAVEL:

  • Up to 50%

EOE/AA

CSI Compressco LP

Address

Oklahoma City, OK
73179 USA

Industry

Business

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