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Customer Service Representative

CS Manager River Grove, IL

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Customer Service Representative – River Grove, IL
$40,000 - $45,000


For more than 50 years, our company has been a global leader in developing, designing, and manufacturing space saving and energy efficient products. Be a part of an international team making a difference in the life science industry where what we do matters to people all over the globe. Our company is immediately seeking a positive, fast-paced Customer Service Representative for our office in River Grove, IL.

Our Customer Service Representative will be responsible for entering a high volume of purchase orders, maintaining customer relationships, and having a great understanding of our product lines in order to answer customer questions and resolve issues.

Responsibilities:

  • Receive and respond to emails and phone calls from customers and sales representatives regarding order entry, order status requests, product inquiries, etc.
  • Expedite orders upon customer and sales representative requests
  • Provide information regarding timely quotations, inventory availability and products
  • Develop in-depth knowledge of our product lines to better aid with customer’s selection
  • Effectively route technical support inquiries to the appropriate individual or department
  • Participate in goal projects while maintaining daily workload
  • Responsible for being the point of contact regarding pre-deliveries, deliveries in process, and post-deliveries

Requirements:

  • 1-2 years customer service experience
  • Ability to travel with to bi-annual meetings
  • Proficient in Microsoft Office: Excel, Word, Outlook
  • High degree of attention to detail
  • Ability to organize and prioritize tasks, activities, and projects for timely completion
  • Strong communication and interpersonal skills
  • Bachelor’s degree is a plus

Benefits:

  • Medical, dental and vision
  • Short and long term disability
  • 15 days PTO + Holiday pay

CS Manager

Address

River Grove, IL
USA

Industry

Business

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