This is a contract position with our client in San Francisco / Chicago but can be worked remotely.
As a Voice UX Designer, you will lead, define, and drive spoken language and multimodal interfaces for this novel experience. You must be an innovator, since you will be expected to create solutions for exciting and ambitious ideas for which no interaction paradigm currently exists. You must be proactive, because you will regularly find yourself in uncharted territory where the key to your success will be to forge a path forward to keep the team ahead of the curve. You must be a collaborator, working within a cross-functional team with multiple moving objectives.
This position can be remote, although travel may be expected to the SF and (surrounding) Chicago office locations.
- Produce sample dialogues, user flows, wireframes, prototypes, and rigorous user interface specifications
- Confidently defend design rationale used to create solutions in cross-functional meetings
- Draw on depth of experience, but initiate UX research and testing efforts as needed
- Conduct analyses of data to inform UX efforts
- Be able to confidently write well-designed system prompts
- Help chart new territory in terms of influencing analytics views, documentation best practices to effectively communicate design requirements, and ongoing UX research benchmarking
- Collaborate effectively with cross-functional product development teams to design and implement innovative solutions that integrate user needs, business objectives, and technical capabilities
- Assess existing design, evaluate usability, and recommend design changes
- 4+ years of professional experience as an interactive designer/UX designer/VUI designer
- 4+ years of demonstrable experience designing voice and/or multi-modal applications
- Strong skills in UX writing or persona designing/writing
- Understanding of voice user interface history and existing industry landscape, as well as core design best practices/principles and research
- Technical knowledge of fundamentals of speech and language technologies, e.g., ASR, NLU, TTS
- Bachelor’s degree in Human-Computer Interaction (HCI), Linguistics, a related field, OR equivalent practical experience
- Experience in designing voice interactions across a variety of usability contexts
- Technical knowledge of the fundamentals of conversation, e.g., Cooperative Principle, turn-taking, cognitive load, pragmatics, prosody
- Experience with both qualitative and quantitative user/usability testing
- Experience on a design team that ships consumer-facing products