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Technical Customer Service

CRS Group Wood Dale, IL
  • Expired: 28 days ago. Applications are no longer accepted.

Position: Customer Service / Computer Technical Support

Location: Wood Dale, IL 60191

Duration: 12+ months

Shift: 1st Shift 8-5 pm every day - Monday - Friday

OR

Night shift 7 pm - 7 am /12 hours Monday - Friday on then 7 days off. ( off every other week)

I am looking for a Customer Experience / Customer Service Representative with exceptional communication skills to join a team that provides technical support for the field representatives and clients. The ideal candidate will have exceptional customer service skills, troubleshooting skills and be open to learning computer / operations / technical / computer support. I have 2 shifts to fill and this is a GREAT opportunity to build your skills and computer SAAVY.

  • Main duties include daily data processing and testing for Video Central Communications system services in order to provide information and operational support to the video gaming system
  • In addition, the candidate will also support field service operations
  • 24/7 system monitoring of the Video CCS (central communication system) in accordance with the hours of operation
  • Provides ongoing system integrity monitoring
  • Initiates batch processing
  • Generates system reports
  • Performs system backups
  • Performs various data entry routines such as updating turnover log with any unusual system occurrences
  • Preparation and testing of vendor software – images, chips, game definitions
  • Preparation and testing of host and customer software
  • Coordinating, managing and doing project requests
  • Working with Vendors (Route Operators) 1-1 for problem solving on phone or in the lab
  • Troubleshoot communication problems
  • Acts as Customer Service Representative when needed
  • Supports hotline, network management, and service call dispatch functions
  • All other duties as assigned

Qualifications:

  • Some Data Center / Computer Operations experience preferred
  • Knowledge of Excel a plus
  • High School diploma or GED
  • Excellent organizational and interpersonal skills
  • Ability to communicate effectively with all levels of operations
  • Strong time management skills
  • Experience with Unix, Win OS, SQL and Linux a plus

crs_mgallian

SS# 79714

CRS Group

Why Work Here?

Full-time Contract with a Fortune 500 company

Founded in 1994 as Computer Resource Solutions, The CRS Group is a privately held company with offices in Itasca, IL and downtown Chicago. CRSG provides staffing solutions to Fortune 500 companies by successfully managing their IT contingent workforce needs. We expanded our offerings to extend that same high-quality service to other business needs, including creative, marketing, finance, legal and HR.

Address

Wood Dale, IL
USA

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