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Call Center Representative (Bilingual)

CRS Group Alpharetta, GA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Call Center Representative (Bilingual)

 

 

Duration: 4+ month Contract to Hire

Location: Alpharetta, GA

Pay Rate: $16-18/hr

 

 

POSITION SUMMARY:

  • We are looking for a Tier II Benefit Call Center Representative to provide outstanding service to our customers by initiating benefits, answering questions, and handling complaints for Debt Cancellation programs.
  • The Tier II Benefit Call Center Representative may handle a moderate to high volume of inbound calls and should seek to create a positive experience for each caller.
  • They will listen to customers to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response which would include initiating benefits, cancelling the protection, and/or answering questions related to a benefit.
  • To be a successful, you should be customer-focused, detail oriented, and efficient.

*Bi-lingual required for this role
*The role is virtual for now, but we will be transitioning back to the office before the end of the year, so they should be in, or able to travel to the Alpharetta are.

 

ESSENTIAL DUTIES:

  • Manage inbound calls in a timely manner.
  • Follow communication scripts based on client parameters.
  • Initiate benefits (claims) and process benefit related transactions.
  • Initiate cancellation requests and calculate reimbursement for program fees at the appropriately demonstrated assigned authority level.
  • Review and analyze what documentation is needed to process the benefit or cancellation.
  • Ability to identify and respond efficiently and accurately to customers and providing solutions and/or alternatives.
  • Engage in active listening with the customer, confirming or clarifying information and diffusing situations as needed.
  • Ability to maneuver through various systems while engaging with the customer.
  • Act as a liaison between the Benefit/Resolution Analysts and customers.
  • Document details of customers inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way.
  • Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.

 

REQUIRED SKILLS AND EXPERIENCE:

  • Customer service experience.
  • Strong communication and listening skills.
  • Proficient in Microsoft Office Suites.
  • Committed to providing superior customer service.
  • Tasks requires judgment and critical thinking skills.
Company Description
Founded in 1994 as Computer Resource Solutions, The CRS Group is a privately held company with offices in Itasca, IL and downtown Chicago. CRSG provides staffing solutions to Fortune 500 companies by successfully managing their IT contingent workforce needs. We expanded our offerings to extend that same high-quality service to other business needs, including creative, marketing, finance, legal and HR.

CRS Group

Why Work Here?
Best in Staffing 2021 winner! IT & Professional Staffing company with an awesome reputation and personal touch with 26 years of growth.

Founded in 1994 as Computer Resource Solutions, The CRS Group is a privately held company with offices in Itasca, IL and downtown Chicago. CRSG provides staffing solutions to Fortune 500 companies by successfully managing their IT contingent workforce needs. We expanded our offerings to extend that same high-quality service to other business needs, including creative, marketing, finance, legal and HR.

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Alpharetta, GA
USA

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Business

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