Overview: The CRS Group is currently looking for a Quality Control Representative for one of our clients in the Northbrook area. The CRS Group is a nationwide Staffing Firm who works primarily with Fortune 500 and Fortune 1000 corporations.
Duration: 5 month contract (Part-time: 25-30 hrs/wk)
Location: Northbrook, IL 60062
Pay Rate: $17.50
The Quality Control Representative listens to recordings of telemarketing calls and follows a checklist to confirm reps followed the script. Participate in weekly calibration sessions with the vendor.
- High school diploma required
- Intermediate to Expert Excel skills required: including adding columns & rows, creating formulas, copying formulas, and sorting data within rows. ***Excel test to be administered***
- Need solid attention to detail, good communication skills
- Call center experience is helpful