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Call Center Claims Representative (TEMP TO HIRE)

CRS Group Bellevue, WA
  • Expired: over a month ago. Applications are no longer accepted.

Call Center Claims Representative (TEMP TO HIRE)

Duration: 6+ months (contract-to-hire)

Location: Bellevue, WA 98004

Pay Rate: $19.50 / hr

Overview: The CRS Group is currently looking for a Call Center Claims Representative for one of our clients in the BELLEVUE area. The CRS Group is a nationwide Staffing Firm who works primarily with Fortune 500 and Fortune 1000 corporations.

Duties and Responsibilities:

  • Handle inbound and outbound calls including enrollments, claims and general questions
  • Respond to customer email inquiries and requests
  • Troubleshoot any customer account issues
  • Provide excellent customer service while delivering the wow!
  • Assist in special projects or other duties as assigned
  • Process claims $0.01-$15,000.00 daily
  • Maintain healthy paws culture (see cultural statement)
  • Weekly colleague check ins/progress reports
  • Monitor daily business reports
  • Communications management
  • Supporting & rewarding colleagues
  • Triaging colleague caseload for assistance
  • Customer liaison management (escalated cases)
  • Business trends; reports to operations management

Qualifications:

  • This position requires experience working as a claims specialist for a minimum of one year or more or, like experience encompassing the requirements below.
  • 1-3 years’ experience in like field
  • Veterinary experience (preferred)
  • At least High school diploma required
  • Producers and/or Adjustors license (preferred)
  • Passion and love for animals
  • Fun, easy going personality with the ability to easily and clearly converse with our customers
  • Excellent computer skills and proficiency including a strong understanding of the internet
  • Ability to complete online research
  • Good comprehension and composition skills
  • Proven ability to work as a team player in order to maximize the effectiveness of the team
  • Positive can-do attitude and enthusiasm to work in a high energy, start-up environment
  • Strong multitasking skills and the initiative to get tasks completed
  • Flexible schedule with the ability to work long hours as needed

CRS Group

Why Work Here?

Full-time Contract with a Fortune 500 company

Founded in 1994 as Computer Resource Solutions, The CRS Group is a privately held company with offices in Itasca, IL and downtown Chicago. CRSG provides staffing solutions to Fortune 500 companies by successfully managing their IT contingent workforce needs. We expanded our offerings to extend that same high-quality service to other business needs, including creative, marketing, finance, legal and HR.

Address

NE 33rd Pl, Bellevue, WA 98004
Bellevue, WA
USA

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