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Customer Service Representative

CROI/Construction Franklin Park, IL
  • Expired: 3 days ago. Applications are no longer accepted.

Customer Service Representative – Franklin Park, IL
$42,000 - $45,000 plus bonus and a full benefit package


We are seeking a motivated and effective Customer Service Representative to join and contribute to our high performing team. The Customer Service Representative will serve as the primary point of contact for the customer. This position will be responsible for developing a deep understanding of the customer’s needs and business objectives. The candidate of choice must have excellent communication skills and a pleasant demeanor coupled with the ability to work in a fast-paced environment.

Responsibilities of a Customer Service Representative:

  • Provide professional and quality service to all customers
  • Work independently with limited supervision while handling multiple priorities
  • Evaluate all data shown on customer orders for the purpose of order entry including verifying all information, valid pricing, logistical information and proper ship dates
  • Field designated account calls to provide answers and solutions to customers’ questions
  • Ability to anticipate, identify and resolve any and all issues
  • Develop a working knowledge of products and services to develop customer quotations, assist customers with functional inquires and recognize optional offerings for customer’s considerations
  • Provide support to the Outside Sales Representatives
  • Work closely with Logistics Department to meet customers’ expectations

Requirements:

  • 2 years of experience as a Customer Service Representative or Account Manager in a manufacturing or distribution environment
  • Bachelor’s Degree preferred
  • Excellent communication and presentation skills
  • Ability to work in a high stress and fast paced environment
  • Ability to work independently but as part of a team to reach a common goal
  • Strong attention to detail
  • Intermediate knowledge of Microsoft Word and Excel

CROI/Construction

Address

Franklin Park, IL
Franklin Park, IL
USA