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Medical Assistant/PMHNP Support Specialist

Tempe, AZ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Sign-on bonus through December 2022.

Medical Assistant/PMHNP Support Specialist serves as the primary support to the psychiatric nurse practitioner and client’s therapeutic relationship. They are responsible for managing NP orders, caseloads, and records in order to facilitate optimal patient care. The Medical Assistant/PMHNP Support Specialist is often the first line contact for patient questions and concerns and is responsible for ensuring the quality of the patient experience meets CPR standards.

Knowledge and Skills:

  • Communication: It is essential that staff tasked with coordinating care with other agencies communicate in a professional manner, observing the highest phone and email etiquette standards.

  • Time management: Care coordinators must be able to prioritize multiple tasks and accomplish them in a timely manner.

  • Computer literacy: Care coordinators must be able to efficiently document their coordination efforts utilizing a variety of computer systems.


  • Fill out lab requisitions as needed and send to medical records

  • Create cardiac clearance forms and send to medical records as ordered by PNP

  • Complete Medical History Questionnaire on all new patients

  • Review and respond to all refill requests

  • Check faxes hourly and put paperwork in the correct NP’s box

  • Update pharmacies in Dr. First as needed

  • Inquire about new specialists or recent lab work and obtain ROI as appropriate

  • Request records from other providers as ordered by PNP

  • Complete daily flowsheet for PNPs

  • Obtain patient lab results and pertinent records from HIE

  • Maintain plastic routing sheets for PNP team

  • Opening and closing duties as assigned

  • Check voicemails hourly and return calls to patients or forward to appropriate PNP/department

  • Take patient calls as requested by client engagement team

  • Complete vital signs on all in office patients

  • Complete Pharmacogenetic tests and call Fedex to pick up tests

  • Follow up on lab results advise patients/call lab as needed/fax results to PCP

  • Complete Prior Authorizations as needed

  • Assist with applications for patient assistance programs

  • Set up doc to doc calls as needed for PNP

  • Administer drug screens as ordered by the PNP

  • Log medications and samples in and out

  • Provide samples to patients as ordered by PNP and document in patient’s chart accordingly

  • Contact patients to cancel and reschedule any “office cancel” appointments

  • Check and log medication refrigerator temperatures daily

  • Assist PNP and CET with filling PNP schedule

  • Other duties as assigned

Qualifications and Education Requirements:

  • Medical Assistant Certificate preferred or similar training such as Phlebotomy, Nursing, Emergency Medical Technician or Certified Nursing Assistant.

  • Certifications must be from a program that was fully accredited during the entire time of the individual’s attendance or applicable training otherwise. Must supply copies of degrees and transcripts as requested.

  • Documented post certificate’s experience for two (2) years, including experience within the past 24 months providing medical and or behavioral services, or an equivalent of experience, skills and education.



Tempe, AZ
85282 USA