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Customer Service Specialist

CRG Greensboro, NC
  • Posted: over a month ago
  • Other


A CRG client in the Triad area is looking for a Customer Service Specialist. This is a Contract to Hire position.
Job Responsibilities:

  • Contact vendors via telephone to obtain a statement or an aging schedule per vendor list
    • Make contact with all vendors on assigned lists
    • Handle all calls in a professional manner and obtain weekly call targets
  • Follow up with vendors until a statement is received at a minimum of every three days with other factors taken into consideration until resolution has been made
  • Completing assigned projects in a timely manner
  • Review, identify and contact additional vendors with previous client project recoveries by telephone, email and fax to obtain statements (call goal established by mgmt)
  • Re-contact vendors for updated statements where credits were previously out of scope and are now in scope that was never exported.
  • Achieving assigned weekly export targets
  • Achieving assigned weekly/monthly targets that has been set by mgmt
  • Ensure that all responses received via email are properly attached to claims in system.
  • Track information received in appropriate databases by making notes of every conversation with vendor in the database with brief detailed notes
  • Review and update claims for vendors with multiple locations where the responsive vendor statement received was for the additional locations of the non-responsive vendors.
  • Imaging
    • All responses must be imaged
  • Independent, Time Management, Reliability, and Conflict Resolution


Qualifications:

  • Two (2) years of customer service, business related experience
  • Experience contacting vendors/customers via the telephone
  • An Associate's degree in accounting, business administration, or equivalent; Bachelor's degree is preferred. Relevant experience may be considered in lieu of education.

if you are interested in this position please send your updated resume

Contact:

Category Code: JN003

CRG

Address

Greensboro, NC
USA

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