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Client Support Specialist

CRG Charlotte, NC
  • Posted: 3 days ago
  • Other


Client Support Specialist
Job Description: CRG is searching for two Client Support Specialists for one of our clients within the medical industry located in South Charlotte. This innovative company offers a great culture and growth opportunity.
Hours: Monday - Friday, 8:30 - 5:30
Pay: $48,000 - $55,000
Summary:

  • Perform client relations, answering incoming calls and determining how to assist them their concerns
  • Work out of an online ticket queue to monitor and ensure that all issues are resolved
  • Escalates urgent problems that require high level technical support to the appropriate internal resources
  • Documents account deliverables and client-request requirements in Statements of Work
  • Troubleshoot and documents software and setup errors for technical support agents and software engineers


Qualifications:

  • 1+ years of office/professional experience, required
  • Strong communication and presentation skills, required
  • Experience working in the medical industry as in customer service/billing (having used medical billing software), highly preferred
  • Ability to navigate complex software systems, required


Category Code: JN003, JN023

CRG

Why Work Here?

Mooresville, NC, USA

CRG is a Global Provider of Executive Search, Contract Staffing, and IT Managed Services. We have a staff of 80+ and 450+ Consultants operating out of 5 Offices in the U.S. & Latin America. Established in 1994, we have successfully filled over 2,000 Searches and 10,000 Contract Engagements. www.getCRG.com

Address

Charlotte, NC
USA

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