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Customer Service Representative

CR-CRT Carol Stream, IL
  • Expired: over a month ago. Applications are no longer accepted.

Customer Service Representative – Carol Stream, IL
$17.00 to $19.00/Hour

The Customer Service Representative will serve as a liaison with key customers to support great relationships and efficient order management. The Customer Service Representative will strive to improve their work, our team, and our environment through genuine teamwork, a positive attitude, and open communication, using a safe, practical, hands-on approach.

What we need you to accomplish:

  • Professionally and accurately take Customer orders, releases and phone calls in a timely, responsive manner. Communicate with customers regularly to establish positive relationships
  • Gather and interpret customer information and requirements to ensure our ability to enter & track customer sales orders and customer allocated inventories
  • Gather, maintain and report accurate customer forecast information for production schedule planning. Attend and participate in daily production meetings to review production schedules, activities and communicate customer requirements
  • Update sales orders as necessary for correct pricing, delivery date changes, etc. Communicate proactively with customers and cross functional teams to promote effective teamwork and customer satisfaction
  • Act as a resource to answer questions and clarify product, company and scheduling information for internal and external stakeholders
  • Actively work towards minimizing costs associated with returns, freight, etc.
  • Maintain and interpret finished goods inventory or other associated records/files related to finished goods or raw material inventories
  • Participate in and support continuous improvement efforts throughout the plant
  • Work safely, following all safety policies and proactively participating in the safe work of others and the safety of the overall environment
  • Perform other miscellaneous support work to enable the team to be successful and as requested by Sales leadership

Position Requirements

  • Bachelor’s degree is preferred
  • Manufacturing experience required
  • Demonstrated capability in basic business software, with proficiency in Microsoft Office products, particularly Excel
  • Experience with ERP preferred
  • Demonstrated capabilities in organization and multi-tasking, accuracy in order entry and excellent communication skills, both oral and written
  • Must be able to read and write in English to appropriately communicate with our North American customer base, follow work instructions and QA alerts



Carol Stream, Il
Carol Stream, IL