Account Manager Intern - Spring/Summer 2023

Program Overview

This paid internship program will run for 10 weeks beginning June 5, 2023 and run through August 11, 2023.

This role will be a combination of hybrid/remote and office work in New York.

Essential Duties and Responsibilities

• Understands the overall concept of the company, including the brand, customer, product goals, and all other aspects of service.
• Review, identify and validate customer renewal opportunities across programs. Provide opportunities and solutions to align programs, terms, and expansion opportunities.
• Support seasonal audit scheduling. Oversees readiness process that incorporates planned outage, metering install/break-fix, customer load considerations, other program interference to maximize performance. Includes all performance related communications with customers, fielding of customer feedback as necessary.
• Support OnPeak monthly data submittal process and overall performance optimization
• Provide suggestions to management for improving customer service and internal processes.
• Accepts designated, business-focus projects to research, propose ideas and solutions, and present final project during the internship.
• Assists in creating performance reports.

Requirements

• Rising Junior or rising Senior
• Majoring in Business Administration, Energy, Computer Science or related field
• Strong verbal and written communications skills along with listening and presentation abilities
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Demonstrates ability to be responsive to customer requests, consistent follow-up during problem resolution, providing meaningful and timely information related to maximizing customer performance/revenue and face to face interaction.
• Demonstrates critical & creative thinking, motivation & enthusiasm to serve customers, and a proactive approach to excellence in customer relations.
• Able to work in the US without sponsorship

EEO Statement

CPower is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. We believe that diversity and inclusion among our team members is critical to our success as a company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.