IT Systems Administrator - Rochester, NY & Raleigh, NC

IT SYSTEMS ADMINISTRATOR

This role maintains, coordinates and implements network security measures and juggles a diverse set of internal systems responsibilities, providing on-call support to the entire CPL team.

** This position requires traveling availability up to 25% a month. Candidates might need to work off hours and weekend depending on the needs of the business.

WHO WE ARE

A leader in designing infrastructure that makes life better.

At CPL, we do work for the greater good. Our culture is rooted in helping others and we want to see our neighborhoods thrive. From hospitals, town halls, schools and universities to stadiums, houses, highways and bridges, we actively demonstrate what it means to be a full-service team.

We're well-equipped to build cities from the ground up, and we deepen relationships by co-creating with our clients to bring their visions to life. We're devoted to shaping an intentional environment that promotes professional development, camaraderie and fun, and as we continue to grow, we'll need innovators like you to help us deliver powerful results.

THE SYSTEMS ADMINISTRATOR AT CPL

As a member of the technology team, the Systems Administrator serves as one of CPL's IT superheroes, resolving physical and virtual network-related problems to ensure all firm operations run smoothly. Reporting to the Director of Technology Operations, you implement security measures, including anti-virus protection, to guard user data, software and hardware; respond to trouble ticket requests; maintain computer networks and related environments; perform disaster recovery tasks; and diagnose and resolve complex technical issues. Your rare ability to clearly communicate intricate concepts to non-technical staff is paramount to firm success.

WHAT YOU BRING TO THE TABLE

• You earned a BS in computer science or a related field from an accredited institution - or have equivalent training/experience in networking and systems administration.
• At least three (3) years of networking experience
• You have a robust knowledge of administrative tasks performed in a Windows server environment (e.g., Active Directory, Group Policies, DNS/DHCP, etc.)
• You have ample experience with Windows operating systems, server hardware, virtualization, etc.
• You're extremely familiar with TCP/IP and Ethernet networks (e.g., VLANs, VPN, VoIP, LAN/WAN); network devices such as switches, routers and wireless access points (e.g., Cisco, HP); cyber security tools and best practices; email systems and mail protocols; automation tools (e.g., SolarWinds); and backup, replication and recovery tasks.
• You have exceptional troubleshooting skills, enabling you to diagnose and resolve hardware/software/network issues quickly and accurately.
• You can perform all responsibilities in an ethical, effective and professional manner.
• You have great interpersonal skills, communicating efficiently both verbally and via written correspondence.
• You work well both independently and as part of a team.
• You thrive in a fast-paced environment which often requires immediate turnaround, managing stress while remaining productive.
• You enjoy explaining technical concepts to inexperienced users, and details are never lost on you.

PREFERRED QUALIFICATIONS:

• Two (2) years in a network infrastructure role is preferred.
• Experience with VoIP systems (e.g., ShoreTel/Mitel) and/or database management (e.g., MS SQL) is a major plus.

CORE DUTIES

• Provide third level hands-on system administration, maintenance and operations support, encompassing A/E/C projects and Helpdesk services.
• Respond to trouble ticket system requests, accurately documenting resolutions for future reference.
• Maintain, administer and monitor computer networks and related computing environments including hardware, software applications, notifications and hosted services.
• Diagnose, troubleshoot and resolve server and storage hardware, software and other network and system-related problems, both virtually and in person
• Maintain and perform data backups and disaster recovery operations and tasks
• Maintain, coordinate and implement network security measures to protect data, software and hardware, including anti-virus protection and cyber security in accordance with best practices
• Configure, monitor and maintain email applications, including mobile devices and related services
• Develop and maintain technical documentation, processes and procedures in accordance with industry standards
• Recommend changes to improve systems, security and network configurations and determine hardware or software requirements related to such changes
• Perform account audits, log reviews, system file audits, patch audits, service audits and ports/protocol analysis on computer networks, including penetration tests and vulnerability assessments.
• Provide on-call support as part of a scheduled rotation with other team members.
• Establish new users within the firm-wide database.
• Manage and maintain file servers and employ the latest security protocols.
• Travel availability 25% including working off hours & weekends.

WHAT WE OFFER: CPL cares about your future with us! That's why we offer the following benefits to you and your family:

• Internal Talent Mobility and Career Growth
• Competitive Salary
• Medical, Dental, Vision & Prescription insurances with 100% of the individual medical premium paid or a generous contribution made to the family premium
• Flexible Time Off to allow work-life balance
• Career Advancement & Mentorship Programs
• Retirement Savings/401k Plan
• Tuition Assistance
• Student Loan Assistance Program
• Professional License Assistance
• Voluntary Long & Short-Term Disability Insurance
• Voluntary Life Insurance
• Flexible Spending Accounts

LEARN MORE

CPL is proud to be not only an equal opportunity employer, but a diverse and motivating place to work. Visit our website (that's cplteam.com) to see what we're all about.