In this entry-level professional position, the Account Coordinator provides both administrative and creative support to the Account Executive and Director of Client Services. The main role of an Account Coordinator is to “coordinate” new or existing accounts and provide Client satisfaction by optimizing revenue and encour- aging account growth. Helps coordinate scheduling, handles project activities, ensures client satisfaction, assists in project completion, and performs various tasks as assigned. Incumbent is responsible for organizing project details and coordinating scheduling to ensure Client satisfaction and project completion. Also assists Account Executives and the Director of Client Services in maintaining and nurturing healthy Client relationships.
ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following: Other duties may be assigned.
Manages P.O.s and vendor invoices.
Responds to client requests in a timely manner.
Ensures client commitments are fulfilled on time.
Assists with all preparation of Client meetings.
Prepares monthly timesheet maintenance.
Prepares weekly status reports.
Prepares weekly meeting agendas.
Sends estimates to clients.
Reviews vendor quotes.
Proofreads (ads/ collateral, etc.)
Verifies production specs for ads and collateral.
Participates in and documents discussions during Client meetings and conference calls.
Facilitates workflow by coordinating or gathering background information and/or resources needed to complete jobs.
Flexible to changing policies and procedures, as well as varying deadlines.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
Bachelor’s Degree from accredited university preferred OR 1 year at a related job at a different company OR 6 months working at Cord Media in another role.
Excellent written and verbal communication required. Ability to effectively present information and respond to questions from employees, customers, and the general public.
Ability to calculate figures and amounts such as discounts and percentages.
Ability to solve practical problems and deal with a variety of variables. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
REQUIRED TECHNICAL / OTHER SKILLS / LICENSES
Working knowledge of computers and most commonly used business software, to include: Microsoft Word, Excel, Outlook, and PowerPoint.
Since driving a vehicle during the scope of employment is necessary, incumbent should possess a valid California driver’s license and carry automobile liability insurance that meets or exceeds State requirements. A clear Motor Vehicle Record is required. Updated MVR’s may be periodically collected.
Thorough understanding of graphic design, video production, print production, media and the creative process. Excellent interpersonal and relationship-building skills with clients. Ability to travel, if necessary, to client meetings, trade shows and other events. Displays professional conduct within and outside office when conducting agency business. Excellent time management, organization and prioritization skills.
Ability to multi-task and meet deadlines in a fast-paced environment.
The physical demands described here are representative of those that must be met by an employee to suc- cessfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please see attached Physical Demands of Job.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is seldom exposed to outside weather conditions. The noise level in the work environment is quiet to moderate.
This position access to client personal data, legal documents, contracts and other confidential information.
This position may have access to funds such as a company credit card or be reimbursed for personal money spent for business through an expense report.