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Customer Service Agent

COOKE INSURANCE AGENCY Easton, PA
  • Expired: over a month ago. Applications are no longer accepted.

We are seeking a Customer Service Agent to join our small local insurance agency. You will be responsible for helping customers with their insurance related issues and concerns. We are looking for someone who is friendly, reliable, detail oriented and interested in learning about insurance products and our customers. Our family owned agency was started 45 years ago and we sell and service auto, homeowners, business, and life insurance policies.

Responsibilities:

  • Handle customer inquiries and complaints
  • Develop positive working relationships with customers
  • Answer phone calls and assist customers who come to our office
  • Document and update customer records based on interactions
  • Explain differences in policy specifics so customers can make informed decisions about their policies
  • Assist with general office tasks including mailings to customers
  • Process and submit customer premium payments
  • Claims handling and submission

Qualifications:

  • P&C Insurance license or willingness to obtain license (we pay for class, study materials and exam)
  • Previous experience in customer service, sales, or other related fields preferred
  • High School diploma or GED and some college, 2 year or 4 year degree preferred
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Pleasant telephone manner and patience with customers
  • Ability to explain insurance concepts to customers so that they understand them

COOKE INSURANCE AGENCY

Why Work Here?

We are a small team (only 7 of us, including you) that works closely together and we have a lot of fun helping our customers.

Address

606 Stones Crossing Road, Easton, PA 18045
Easton, PA
USA