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Service Coordinator

  • Expired: over a month ago. Applications are no longer accepted.
Job Description


Under limited supervision, the Service Coordinator is responsible for completing routine administrative, customer service and reporting tasks, which include: noting claimant issues, complete incident reports, conducting customer service surveys, and resolving billing issues. Also responsible for providing exceptional customer service while interacting and communicating with customers, both verbal and written.

Customer Surveys:

  • Provide assistance to claimants
  • Obtain feedback from claimants
  • Conduct surveys assessing physicians’ and office staff for their customer service skills with veterans
  • Responsible for resolving issues raised during the course of claimant exam evaluation and complete an incident report
  • Process feedback cards according to Feedback Card Procedures and flow


  • Organization and multi-tasking: ability to organize, plan, and coordinate multi-tasks with a high sense of urgency and follow through
  • Works well with people; team player
  • Strong written and verbal communication 
  • Computer: Good data entry; proficient with word processing software
  • Medical: working knowledge of medical terminology

 Education and/or Experience: (includes certificate & licenses)

·         High School diploma, or equivalent (GED)

  • customer service experience

·         Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation



San Antonio, TX