Customer Service Representative

General Description

Interact with customers to provide services for quoting then ordering for new and existing products.

Schedule:

· Day Shift: 8:00am to 5:00pm

Tasks

• Confer with customers by telephone or email to provide information about products or services
• Process customer requested for quotes and orders
• Manage customer files, both electronic and physical
• Help customers with warehousing orders and maintaining inventory
• Provide backup to other customer service reps
• Process internal purchase orders
• Work alongside sales as support
• Work closely with all departments

Tools

• Desktop computers
• Access software (Microsoft office and company software)
• Multi-line phone
• Scanner/copier

Experience/Abilities/Requirements

• Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
• Willingness to learn and problem solve
• Great at organization and time management
• Ability to remain professional and courteous with customers at all times
• Excellent verbal and written communication skills
• Must be 18 years of age or older
• High school diploma/GED required

Work Activities

• Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
• Interacting With Computers - Using computers and computer systems to enter data, or process information.
• Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.

Work Context

• Telephone
• Contact with others
• Indoors, environmentally controlled
• Electronic mail
• Face-to-Face discussions

Physical Requirements

· Requires keyboarding work.

· Detail oriented work requiring visual acuity.

· Must be able to perform primarily sedentary work.

Requires the ability to orally communicate information.

* All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, natural origin, age, disability, or protected veteran status. *

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Profit Sharing Program
• Health Insurance
• Dental insurance
• Vision Insurance
• Health insurance
• Paid time off
• Employee Assistance Program (EAP)
• Referral program

Experience level:

• 1 year customer service experience