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Holiday Financial Services, Customer Service Representative

Cnb Bank
Johnstown, PA
  • Expired: July 13, 2021. Applications are no longer accepted.

We're NOW HIRING for enthusiastic, self-motivated individual with a positive attitude for a Full time Customer Service Representative position at the Johnstown location. Customer Service Representative provides efficient and accurate services to customers including, but not limited to, processing loan applications, daily transactions, delinquency management and loan solicitations. They also profile new and existing customers in order to suggest and open quality loan accounts, control delinquency, and refer loan opportunities to the respective branch.: See It, Own It, Solve It and Find a Way to Say Yes.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Possess and display a positive attitude in managing change, working and communicating with others and adhering to policies, procedures and customer service standards.

Process consumer loan applications in accordance with established policies and procedures; gathering all necessary information, which will allow proper underwriting to occur. Recommend quality loans for approval, as measured by delinquencies and other contributory factors. Discover customer needs, develop solutions and implement plans to meet and exceed customer goals and expectations.

Actively promote and market HFSC products and services within the Corporation's sales vision: Handle financial transactions within the scope of daily operations. Open new loan accounts and sell products and in accordance with established policies and procedures. Manage delinquency through mail correspondence, telephone contact and follow up, and in office discussions.

Manage loan security interests of the branch through diligent efforts to perfect liens and maintain proper collateral insurance protection. Utilize available technology and resources within company operating systems and outside vendors. Completes, submits and maintains records and documentation that is accurate and thorough.

Responds to customer inquiries, manages complaints and/or resolves customer problems. Follows up with existing customers to ensure satisfaction and generate potential opportunities Actively seeks professional development (transfers suggestions into daily practice, participates well in staff meetings, adapts well to changes in processes and duties, e-learning electives) Successfully completes assigned e-learning courses. May be required to obtain and maintain notary commission.

QUALIFICATIONS, EDUCATION, & EXPERIENCE To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. EOE/AAP: M/F/Vet/Disability BENEFITS Medical, Dental, Vision & Life Insurance 401K with company match and profit-sharing program Paid Time Off & Recognized Holidays Leave policies Voluntary Benefit Options (Life, Accident, Critical Illness, & Pet) Employee Assistance Program Employee Health & Wellness Program Special Loan and Deposit Rates Gradifi Student Loan Paydown Plan Rewards & Recognition Programs and much more! Eligibility requirements apply.

EOE/AAP: M/F/Vet/Disability By submitting an application for considering you are agreeing to the following disclosure statement: I certify that all information I have provided in order to apply for and secure work with this employer is true, complete, and correct. I expressly authorize, without reservation, the employer, it's representatives, employees or agents to contact and obtain information from all references (personal and professional), employers, public agencies, licensing authorities and education institutions and to otherwise verify the accuracy of all information provided by me in this application, resume, or job interview. I hereby waive any and all rights and claims I may have regarding the employer, its agents, employees, or representatives, for seeking, gathering, and using truthful and non-defamatory information in a lawful manner, in the employment process and all other persons, corporations, or organizations for furnishing such information about me.

I understand that this employer does not unlawfully discriminate in employment and no question on this application is used for the purpose of limiting or eliminating any applicant from consideration for employment on any basis prohibited by applicable local, state, or federal law. If I am hired, I understand that I am free to resign at any time, with or without cause and with or without prior notice, and the employer reserves the same right to terminate my employment at any time, with or without cause and with or without prior notice, except as may be required by law. This application does not constitute an agreement or contract for employment for any specified period or definite duration.

I also understand that if I am hired, I will be required to provide proof of identity and legal authorization to work in the United States and that federal immigration laws require me to complete an I-9 Form in this regard.This Company does not tolerate unlawful discrimination in its employment practices. No question on this application is used for the purpose of limiting or excluding an applicant from consideration for employment on the basis of his or her sex, race, color, religion, national origin, genetic information, citizenship, age, disability, or any other protected status under applicable federal, state, or local law. This Company takes all complaints of harassment seriously and all complaints will be investigated promptly and thoroughly.I understand that any information provided by me that is found to be false, incomplete, or misrepresented in any respect will be sufficient cause to 1) eliminate me from further consideration for employment or 2) may result in my immediate discharge from the employer's service, whenever it is discovered.

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Cnb Bank


Johnstown, PA
15907 USA



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