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Customer Care Representative

CMC Energy Services Westborough, MA

  • Expired: September 27, 2021. Applications are no longer accepted.

Job Description Are you looking for a career in the exciting and expanding energy efficiency sector? CMC has immediate need for people that are passionate about helping customers save money and energy. The Customer Care Representative is responsible for inbound and outbound calls, working with customers to offer energy efficiency solutions.

This individual will provide superior customer service for utility customers and will schedule and maintain schedules for CMC technicians and subcontractors when applicable. For eligible employees, we offer competitive pay and benefits within the first month. ESSENTIAL FUNCTIONS: Handle inbound and outbound customer calls to schedule, confirm, arrange service appointments and complete satisfaction surveys.

Describe products or services in order to engage and inform customers to schedule a service appointment by phone. Qualify program applicants, complete questionnaires and mail program applications as needed by location. Explain products and services, including pricing, and answer general customer service questions.

Obtain relevant customer information and accurately enter tracking data into client and CMC database systems. Schedule weekly and fill in appointments for technicians and subcontractors. Receive inbound inquiries from previous contacts as well as internal and external customers.

Resolve general customer service and scheduling issues. Escalate as appropriate. Meet performance expectations for call center metrics as defined.

Handle fiscal responsibilities and input invoice and work orders in appropriate system as needed by location. Provide administrative support as needed. 12.Conduct work in compliance with OSHA and company safety procedures.

Perform other duties as assigned. JOB REQUIREMENTS: High school diploma or equivalent required. 1-2 years customer service experience preferred but not required.

Ability to communicate clearly, effectively and respectfully, in speech and writing with internal and external customers. Excellent customer service skills. Bilingual Spanish speaking a plus.

Proficient with Microsoft Office Suite. Ability to master additional information management tools as needed. Must be able to work a flexible schedule.

Perform the essential functions and physical demands of the position with or without accommodation. PHYSICAL REQUIREMENTS: Consistently spending time sitting, typing, talking and using repetitive motion. Frequent use of eye, hand, and finger coordination enabling the use of automated office machinery, such as a computer.

Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone. Visual capacity enabling frequent use of computer equipment. Sedentary work: ability to exert up to 10 pounds of force to lift, carry, push, pull or otherwise move objects.

Company Description At CMC Energy, we are passionate about our vision of a more livable and sustainable planet for all. For the past 40 years, we have worked hard to not only save energy, but also to save our customers money and to make the buildings we live and work in more comfortable and more efficient. If you are interested in working for a company in an exciting growth industry, doing meaningful work while connecting and building relationships with a diverse group of clients, we are interested in hearing from you CMC Energy is committed to investing in our employees; believing that if our employees are happy, our customers will be happy and our company will thrive.

We offer excellent career opportunities, training and development programs, employee recognition and innovation awards, competitive pay and incentives, and an attractive benefits package. Learn more about the story: Check us out at: CMC Energy Services encourages diversity and provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function.

CMC Energy Services


Westborough, MA
01581 USA



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