Customer Care Agent
- Expired: January 21, 2022. Applications are no longer accepted.
With a mission to revolutionize the climbing machine and empower every person to achieve more with greater efficiency, CLMBR has designed the most efficient, connected machine engineered with the end user in mind. CLMBR is built to support the movement the body was made for.
The Customer Care Agent will play a critical role in CLMBR's relationship with the CLMBR community. The Customer Care Agent will interact with those who have purchased our product and joined our subscription service. As the Customer Care Agent, you will be a key member of the team as we develop our core communications. You will communicate, track and oversee the information a customer has on their machine and their account. As CLMBR grows and expands in the marketplace and broadens its product set, you will be critical in the creating, planning and methods of how we relate to the users of our products.
Personal Characteristics of this Position:
Ability to multitask in a high intensity environment
Ability to remain professional and courteous with customers at all times
Must be available to work occasional nights, holidays and weekends
Excellent verbal and written communication skills
Experience with high volume phones, emails, social media and live chat conversations
Team player willing to contribute to a positive team culture
$20 per hour
Answers incoming customer inquiries regarding delivery, billing issues, product and service questions, and general client concerns
Responsible for maintaining a consistent CLMBR standard of communication and establishing a positive rapport with every user
Update customer information in the customer service database during and after each interaction
Turn frustrated users into CLMBR fans through positive tone and connection
Minimum of 1-3 years working in a customer service role
Experience with Zendesk preferred but not required
Comfortable working flexible shifts over a rotating pattern, including mornings, days, evenings and weekend shifts (8-hour shifts)
Strong computer skills
Ability to adapt to business needs and changes to contribute to the departments long term goals and vision
Track record of hitting targets in a high-pressure environment to the highest quality standards
Represent the voice of the customer company-wide to relay feedback and implement improvements
With a mission to revolutionize the climbing machine and empower every person to achieve more with greater efficiency, CLMBR has designed the most efficient, connected machine engineered with the end-user in mind. CLMBR is built to support the movement the body was made for.
CLMBR launched on Indiegogo in 2020 and quickly reached its funding goal in only 30 minutes! Since then, the team has grown to 70+ individuals with varying backgrounds and proven success in industries like fitness, fashion, and product. Our investors and ambassadors span a variety of industries and include prominent names. Visit our press page for more.
At CLMBR, we’re committed to our vision of putting our members and our teammates in control of their health. Some of our benefits include:
Best Cardio, Strength workout in less time
Fits into many spaces and lifestyles
Diverse group of classes for all levels
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