Are you described as a people person? Do you enjoy talking on the phone? Do you have strong listening skills and enjoy creating solutions? Does this sound like you? If so, we want you to be a part of our team at CL Support Services in Houston, TX! We are looking for a Customer Service Representative who has a passion for helping people. Our Customer Service Representatives are responsible for providing excellent customer service by evaluating customer concerns about their foundation repair appointment. Our reps will also be responsible for maximizing internet lead opportunities by converting leads into scheduled appointments.
More about the position:
- Respond in real time to new inbound leads to convert them into scheduled appointments by contacting the customer by phone, text, chat or email
- Secure accurate information for scheduled appointments
- Provide excellent customer service over the phone by answering customer questions and service concerns
- Strong problem-solving skills and expertise in products to answer customer questions
- Perform miscellaneous job-related duties related to an office environment
Skills needed and Requirements:
- At least 5 years of recent customer service experience on the phone
- Must be able to meet key performance indicator standards
- High School Diploma or equivalent
- Must pass a pre-employment drug test and have a favorable background
- Ability to work rotating evenings and Saturdays from 9am to 1pm
- Medical, Dental and Vision, Life Insurance
- 401K and Roth
- Paid time off (Vacation, Sick, and Bereavement and Jury Duty)
- 7 days of paid holidays so you can spend time with your family
- Great family friendly culture
- Small company feel, so your voice is always heard
- Attire is casual, you can wear jeans to work!
- We care about our team members, that is why we offer tuition reimbursement
About CL Support Services:
CL Support Services is a management service company providing HR, IT, Accounting, Marketing and Risk Management to the Olshan Foundation Solutions companies and other small construction businesses. We are a dedicated organization, venturing to deliver the highest value of services to our clients, so they can focus on growing their organization. In addition, we have a great company culture centered on being family oriented, with a strong sense of integrity and always continuously improving to be the best in the industry.