Customer Service Representative
- 2+ years of Customer Service experience
- Experience communicating with all levels of an organization
- Plant Managers
- Sales Representatives
- Logistics personnel
- Direct business customers
- Freight dispatch experience
- Experience processing product orders
- Experience working with Dynamics 365 BC or comparable ERP/CRM program.
- High School Diploma or Equivalent
- Experience managing 10-40 accounts at a time
Production/Inventory Planning and Customer Service Major Accountabilities
- Coordinate with production scheduler(s) to meet customer demand in a manner which minimizes changeover frequency and maximizes line efficiency.
- Review reports on finished and raw inventory at levels to ensure fulfillment of customer orders and efficient use of working capital.
- Manage and conduct verbal and electronic communication with customers concerning; orders service, complaints, errors, account questions, billing, cancelations, and other inquiries.
- Listen and respond to customers' needs and concerns - research answers/solution as needed
- Maintain detailed log of substantial customer contacts and any actions taken.
- Involve Operations Manager, Quality Manager, Sales Manager or other personnel as appropriate
- Provide information, as needed, regarding products and services
- Execute daily/weekly Customer orders, determine/assess special charges and ensure that the plant is properly compensated for value-added services rendered.
- Review production reports, inventory reports, shipping manifests, customer billing and other information as required to ensure effective coordination with production, sales, warehousing, shipping and accounting functions.
CKS Packaging Inc.
Why Work Here?CKS Packaging is a privately owned manufacturer and supplier of rigid plastic packaging with 23 locations in the United States, headquartered in Atlanta. Our business is growing and we are looking for talented people to strengthen our team.
A faith-based company where our employees are treated as our #1 asset.