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IT Support Analyst I

CHE Behavioral Health Services Brooklyn, NY
  • Expired: 9 days ago. Applications are no longer accepted.

General Summary:

This position is responsible for assisting in the implementation and ongoing support for the assigned application(s). Responsible for first contact resolution of application issues and/or application training issues which fall within scope and level of access for the Support Team. Responsible for participating in workflow and system optimization initiatives, telephone support, at-the-elbow and other types of end-user workflow support, as determined by management, to help the end users gain the expertise necessary for success.

Job Responsibilities:

  • Provides first level application support for assigned applications implemented at CHE.
  • Performs assessment, follow up and resolution of all reported application end user issues.
  • Provides end-user support via 1:1 interactions, group interactions, and telephone support as assigned.
  • Identifies additional training needs for end users as well as opportunities for system improvements and communicates observations to application team members.
  • Captures and documents end-user issues to accurately assist to define and troubleshoot, resolve, escalate issues in collaboration with training and application team members
  • Participates in functional testing, workflow documentation, and other duties as assigned.
  • May be required to perform on-call duties.
  • Other reasonable duties as assigned.

Qualifications:

Education

  • Associates Degree, or equivalent work experience required.

Experience

  • One (1) year of experience in a call center environment providing phone support or at-the-elbow support for software applications. Preferably for a system integrated Electronic Health Record application.
  • One (1) year of experience working in a large healthcare environment is preferred. Classroom training experience is a plus.

Knowledge

  • Advanced computer skills, and advanced knowledge of Microsoft Office applications is required.

Skills

  • Detail-oriented
  • Highly organized
  • Excellent written and verbal communication
  • Proficient in Microsoft Office, including Outlook, Word, and Excel
  • Ability to work in high volume, fast paced environment
  • Customer service oriented
  • Excellent work ethic and commitment to job responsibilities

CHE Behavioral Health Services

Why Work Here?

Work/life balance, flexibility, great support team and rewarding - serving a much needed role in mental health for a vulnerable population.

CHE is a premier provider of behavioral health services and is the partner of choice for skilled care facilities. CHE has been operating for over 20 years and employs over 700 clinicians in eight states of operations. We deliver a unique programmatic approach to behavioral health services and are focused on quality and compliance for facilities. We are looking for a hungry, talented, ambitious, engaging, innovative, and all-around awesome individual to join our team.

Address

3512 Quentin Road, Suite 110, Brooklyn, NY 11234
Brooklyn, NY
11234 USA

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