Information Technology Technician

Job Title:                              Information Technology Technician

Division:                               Maintenance & Construction

Direct Reports To:              CFO

FLSA Status:                        Exempt

Salary:                                  $60,000.00 - $65,000.00 DOE

Average Work Hours:        40 hours per week or as projects demand.

Summary:

This position is responsible for diagnosing, maintaining, installing, and repairing hardware and software components to ensure all computer systems run effectively.   Assist with equipment purchasing, managing domains, restore data, set up new users on all technology platforms and assisting employees with IT-related issues.

Essential Functions & Responsibilities:

• Installing and configuring computer hardware, software, systems, networks, printers, scanners, copiers, new workstation, cell phones, Ipads, and laptops.
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users for email, Microsoft Office and any internal platforms.
• Assist staff in setup and troubleshooting of equipment such as web-conferencing and AV equipment.
• Perform special project assignments as deemed necessary.
• Keep systems up to date through operating system upgrades.
• Monitor web performance, network availability and security.
• Evaluate connectivity issues.
• Install, test, and monitor servers, firewalls and perform data backups.
• Develop and maintain local networks in ways that optimize performance.
• Assist with purchase or new hardware/software as needed.
• Perform other duties as assigned.
• Travel required (50%-60% of the time) Arizona to California

Results Expected:

• Establish effective working relationships with employees.  
• Ability to work well with others and independently 
• Maintain exceptional internal customer service skills. 
• Strict confidentiality is required while performing the duties of the Information Technology Coordinator
• Be honest and trustworthy
• Be respectful
• Be flexible
• Demonstrate sound work ethic

Education and Experience:

• Bachelor's degree or Associate's degree in Computer Science, Engineering, Information Systems, or related field (preferred)
• 2+ years experience in hardware setup and installation: Including: PC setup, phone and tablet setup, printers, multifunction copiers, network equipment, basic network cabling
• 2+ years experience with Microsoft Office (Word, Excel, Powerpoint, etc)
• Experience working within the construction industry (preferred)

Key Competencies:

• High quality judgment
• Innovative
• Information management
• Planning and organizing
• Problem analysis and problem solving
• Excellent communication, written and verbal
• Teamwork
• Flexible
• Accountable
• Great interpersonal skills
• Work well under pressure and tight time constraints
• Ability to deal with complex or ambiguous situations
• Must be flexible, have a “can do” attitude, professional image, must like to learn, be challenged and constantly productive with improving customer service and response to work requests

Equal Opportunity Employer:

CGP Maintenance & Construction Services, Inc. is an equal-opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression.

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