We are seeking a Customer Service Support Technician member to join our team! This is a great opportunity to apply your craft of technical and application support for our HVAC and Solar PV products.
- Possess strong technical and application knowledge in the HVAC industry, Photovoltaic knowledge a plus.
- Provide day to day technical support via phone and or onsite assistance as required to support HVAC products sold
- Field incoming calls and e mails from installing contractors and field sales representatives for order placement, product quotation, product specification, shipping, and inventory status.
- Responsible for administering and communicating factory corrective action programs, bulletins, concessions and warranty claim process for dealers.
- Act as direct go between factory and dealers in technical and performance issues.
- Strong ability to resolve complex technical issues, manage multiple task in a high-pressure environment.
- Attend factory training and technical conferences to remain up to date on the latest technology and equipment advancement introduced by the manufactures.
- Provide technical direction and guidance to team members
- Strong communication skills, ability in assisting dealers in resolving field technical and application issues.
- 3 years HVAC installation &/or service experience preferred
- Strong troubleshooting and critical thinking skills
- Ability to prioritize and multitask
- Deadline and detail-oriented
CFM Equipment Distributors is an equal opportunity employer.
CFM Equipment Distributors, Inc
Why Work Here?We have been a leading distributor of HVAC and solar products for over 30 years.CFM Equipment Distributors employs innovative, creative individuals that are motivated to succeed. We offer great benefits including medical, dental, 401(k), vacation and sick leave, and bonus incentive. We promote a friendly, cooperative, team environment. Do you want to be a part of a team that is always striving for excellence? Apply today! CFM Equipment Distributors is an equal opportunity employer.
Great benefits and company culture.