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Director of Aquatics & Youth Activities

CEDAR POINT COUNTRY CLUB Suffolk, VA
  • Posted: over a month ago
  • $37,000 to $42,000 Annually
  • Full-Time
  • Benefits: Vision, Medical, Dental

Cedar Point Country Club

Job Description
Director of Aquatics & Youth Activities

SCHEDULE: This is a full time position that does not have a set schedule. Requires availability on some weekends, holidays, and evenings.

REPORTS TO: General Manager

RESULTS STATEMENT: Ensure that member expectations for Aquatics & Youth Activities are met or exceeded by directly managing operational components.

REPORTING POSITIONS: These positions report directly to you:

All Lifeguards

All Child Watch & Youth Activities Personnel

KEY ACCOUNTABILITIES:

Operations - ensure that the Aquatics & Youth Activities activities are well-run and enjoy a high level of member participation, support and satisfaction

· Oversee and be involved in daily operations while providing consistent, efficient, seamless experiences for members, guests and staff

· Provide overall leadership for each staff member in Aquatics & Youth Activities department

· Develop, communicate, and maintain standard operating procedures and training of staff

· Develop staff schedules; keeping budget requirements in mind

· Develop and manage Aquatics & Youth Activities programming for the membership including child watch, camps, programs, and series

· Plan, organize and execute Aquatics & Youth Activities events including holidays, team events and home meets

· Interact professionally with all staff; foster an atmosphere of cooperation and mutual respect

· Provide leadership during emergency situations and operations; ensure staff are trained to respond

· Take full accountability and a leadership role on the pool decks to ensure that all areas meet the highest standards

Member Engagement - ensure that the Aquatics & Youth Activities department provides a high level of customer service and hospitality and establishes a personal connection to members

· Meet and greet members and maintain a high degree of visibility

· Anticipate and be proactive in member needs

· Develop professional relationships with members and their guests

· Seek to engage and solicit input from the membership

· Endeavor to listen and solve problems when necessary to ensure positive member experience

· Be familiar with and able to share with members and staff accurate details regarding programming, events and classes offered through the Aquatics & Youth Activities Department

Communication - ensure that department communication is appropriate, complete, and timely

· Respond to members’ feedback, ensuring satisfactory outcomes and timely responses

· Communicate with supervisor regularly to ensure cohesive management

· Conduct effective staff meetings on a regular basis; share Club updates with staff

· Actively participate in management meetings

· Organize and conduct regular meetings with related staff, departments, and member groups

· Communicate directly with members whenever needed about aquatics operations

· Provide timely information to the management team for the website, newsletters, email blasts, Club updates, etc.

Teamwork - ensure that relationships with all staff are constructive and productive

· Build positive relationships with other Club employees

· Ensure cooperation between Aquatics & Youth Activities department and other Club departments

· Promote a fair, honest and open environment of cooperation within the Aquatics & Youth Activities Department

Professional Development - demonstrate consistent commitment to improving self and all members of Aquatics & Youth Activities team

· Actively participate in Professional Development Seminars

· Maintain thorough working knowledge of aquatics equipment and programing

· Must maintain a current CPR/AED certification and ensure that team members are certified

· Ensure staff are trained and ready to respond in emergency situations; ensure proper documentation is submitted after emergency

· Train Aquatics & Youth Activities staff for interdepartmental cross–utilization; as needed

Management and Supervision - demonstrate management and supervisory judgement

· Responsible for Aquatics & Youth Activities Operations at all times

· Support and enforce Club and department policies for all staff

· Ensure that new staff are successfully on boarded and fully trained

· Ensure all staff are informed on new or updated Club and department policies

· Manage performance and duty assignments of Aquatics & Youth Activities staff

· Develop yearly evaluation and regular feedback to the Aquatics & Youth Activities staff

· Be part of regular on-deck management; develop a Manager on Duty program/schedule

· Able to problem solve with a focus on customer service

· Interview and complete evaluation process for Aquatics & Youth Activities staff

· Coach and counsel Aquatics & Youth Activities staff when necessary

Facility Maintenance & Appearance - ensure Aquatics & Youth Activities facilities are in platinum condition at all times

· Ensure physical safety of staff and members/guests

· Ensure that all facilities are well maintained and consistently in good repair

· Ensure highest standards for cleanliness and sanitation

· Conduct monthly facility reviews

· Appropriately report all equipment and facilities repairs needs in a timely fashion to appropriate department or General Manager

· Facilitate off-season repairs and projects to ensure a well maintained facility

· Ensure the facility is properly secured each night

Financials –

· Meet or exceed budget expectations and track revenue and expenses every month

· Work with General Manager and Board to create annual operating budgets

· Track capital assets and develop yearly capital budgets

· Purchase operating and capital items; completing appropriate paperwork

· Create additional revenue by engaging members in activities

OTHER EXPECTATIONS:

· Provide platinum service to members, guests, and coworkers

· Ensure a clean and safe environment

· Know and enforce club and departmental rules

· Demonstrate the highest level of character and integrity

· Demonstrate a positive attitude with a teamwork philosophy

· Perform other duties as assigned

· Flexibility in seasonal and weekly schedules is mandatory

SKILLS/ABILITIES:

· High degree of maturity, integrity, goal-orientation, self-motivation, and personal accountability with ability to work independently as well as function as part of a team

· Exceptional written and verbal communication skills

· High level of problem solving ability

· Possess strong customer service and hospitality mentality

· Thorough knowledge of aquatics facilities, equipment, and programming

· Must be able to regularly stand and walk; must regularly lift and/or move objects up to 50 lbs; must stand for lengthy periods of time, use hands and fingers and reach with hands and arms; must be able to climb, balance, stop, kneel, crouch or crawl

· Proficiency in Microsoft Office

EDUCATION/EXPERIENCE:

High School diploma

Red Cross Lifeguard Certificate required

American Red Cross Basic First Aid required, training on AED units and possession of a current Red Cross CPR card

Red Cross Progressive Swimming Instructor Certificate a plus

2 years minimum management experience

2 plus years aquatics experience including lifeguard training and teaching swim lessons

College degree in related field (Education, Physical Education, Recreation Management, or Health Sciences) a plus

Competitive swimming experience as either a coach or athlete a plus

Certified Pool Operator or Aquatics Facility Operator Certification a plus but not mandatory

Private Club experience a plus

OUTCOMES NECESSARY FOR SUCCESS:

High level of member participation and satisfaction, few complaints

High level of employee satisfaction, based on end of season feedback

Setting and achieving operational goals to move the department forward

Meeting or exceeding Club financial goals

CEDAR POINT COUNTRY CLUB

Why Work Here?

Brand new aquatics and sports complex opening May 2020. Growing membership base including active older adults and younger families w/ kids.

www.cedarpointcountryclub.com

Address

8056 Clubhouse Drive Suffolk, VA 23433
Suffolk, VA
USA

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