Under the direction of the FSACE Regional Manager, FSACE Program Specialist is responsible for conducting and implementing outreach initiatives in the assigned region; and identifies families/individuals within the service delivery area in order to provide case management and other services that will help the customer reach self-sufficiency. The FSACE Program Specialist will also be responsible for coordinating the development of external resources to meet customer needs, along with assisting in the implementation of neighborhood forums and community needs assessments as well as any regional or county-wide events as needed.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Conducts outreach within the assigned region to recruit and enroll families and individuals in FSACE service programs.
- Implements assigned FSACE work programs as written to ensure achievement of objectives and outcomes.
- Assists in program recruitment, conducts intake, case manage all families and individuals as required; and maintains case files by utilizing the appropriate tracking methods to report activity, including DCA Tracking Logs and checkbooks.
- Enters and ensures accuracy of all data entered into FSACE databases, conduct follow-up per work program instructions.
- Creates and maintains case files ensuring audit-ready.
- Assist in conducting community needs assessments and client satisfaction surveys for program planning.
- Identifies internal and external linkages for referrals for additional services as needed.
- Prepares weekly service reports and other reports that correspond to job responsibilities.
- Participates in regular staffing meetings and trainings as required. Performs other duties as assigned.
- Ability to plan and manage work flow.
- Solid case management and case noting skills.
- Strong communication skills, including the ability to speak and write effectively and professionally.
- Problem solving and critical thinking skills required.
- Excellent interpersonal skills.
- Demonstrated experience working in self-sufficiency programs.
- Ability to relate to professional personnel and clients from diverse socioeconomic backgrounds.
- Attention to detail and timeliness in meeting deadlines.
- Self-motivated, have initiative and the ability to work under minimal supervision at times.
· Demonstrated proficiency in the Spanish language (written and verbal) preferred.·
Expected Hours of Work
· Days and hours of work are normally Monday through Friday, 8:30 a.m. to 5 p.m.; however, schedule may change based on program needs; some weekends may be required.
· Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected; must possess and maintain an applicable Illinois Driver’s License and Auto Insurance that meets the State requirements.
Required Education and Experience
· Bachelor’s degree from accredited college of university, or equivalent experience.
· Minimum of three years of experience in community and direct service work preferred.
· Ability to handle high levels case management and case noting skills required.
· Proficient in Microsoft Office Suite: Word, Excel, PowerPoint and Outlook.
· Experience working with low-income diverse populations.
CEDA IS AN EQUAL OPPORTUNITY EMPLOYER. DRUG FREE WORKPLACE.
DEADLINE; DECEMBER 18, 2019