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Program Specialist - North Region

CEDA Evanston, IL
  • Expired: over a month ago. Applications are no longer accepted.


Under the direction of the FSACE Regional Manager, FSACE Program Specialist is responsible for conducting and implementing outreach initiatives in the assigned region; and identifies families/individuals within the service delivery area in order to provide case management and other services that will help the customer reach self-sufficiency. The FSACE Program Specialist will also be responsible for coordinating the development of external resources to meet customer needs, along with assisting in the implementation of neighborhood forums and community needs assessments as well as any regional or county-wide events as needed.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Conducts outreach within the assigned region to recruit and enroll families and individuals in FSACE service programs.
  • Implements assigned FSACE work programs as written to ensure achievement of objectives and outcomes.
  • Assists in program recruitment, conducts intake, case manage all families and individuals as required; and maintains case files by utilizing the appropriate tracking methods to report activity, including DCA Tracking Logs and checkbooks.
  • Enters and ensures accuracy of all data entered into FSACE databases, conduct follow-up per work program instructions.
  • Creates and maintains case files ensuring audit-ready.
  • Assist in conducting community needs assessments and client satisfaction surveys for program planning.
  • Identifies internal and external linkages for referrals for additional services as needed.
  • Prepares weekly service reports and other reports that correspond to job responsibilities.
  • Participates in regular staffing meetings and trainings as required. Performs other duties as assigned.

· Competencies

  • Ability to plan and manage work flow.
  • Solid case management and case noting skills.
  • Strong communication skills, including the ability to speak and write effectively and professionally.
  • Problem solving and critical thinking skills required.
  • Excellent interpersonal skills.
  • Demonstrated experience working in self-sufficiency programs.
  • Ability to relate to professional personnel and clients from diverse socioeconomic backgrounds.
  • Attention to detail and timeliness in meeting deadlines.
  • Self-motivated, have initiative and the ability to work under minimal supervision at times.

· Demonstrated proficiency in the Spanish language (written and verbal) preferred.·

Expected Hours of Work

· Days and hours of work are normally Monday through Friday, 8:30 a.m. to 5 p.m.; however, schedule may change based on program needs; some weekends may be required.


· Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected; must possess and maintain an applicable Illinois Driver’s License and Auto Insurance that meets the State requirements.

Required Education and Experience

· Bachelor’s degree from accredited college of university, or equivalent experience.

· Minimum of three years of experience in community and direct service work preferred.

· Ability to handle high levels case management and case noting skills required.

· Proficient in Microsoft Office Suite: Word, Excel, PowerPoint and Outlook.

· Experience working with low-income diverse populations.






The Community and Economic Development Association of Cook County, Inc. (CEDA) is one of the largest private, nonprofit Community Action Agencies in the country, serving residents throughout Cook County, Illinois. As a dynamic nonprofit, we offer a variety of programs and services in the areas of community and economic development, education, emergency assistance, employment and training, energy conservation and services, health and nutrition, and housing. CEDA lives by the motto “Helping people. Changing lives.” CEDA will only accept resumes and applications for openly advertised or listed positions within the time frame indicated for each position. Unsolicited resumes and resumes received after the closing date for a position will not be considered or retained. Applicants must clearly and specifically identify the position for which they are applying. We appreciate your interest in CEDA! It is the policy of the Community and Economic Development Association, Inc. to implement affirmatively, equal opportunity to all qualified employees and applicants for employment without regard to race, creed, color, age, sex, national origin, or physical handicap, and positive action shall be taken to ensure the fulfillment of this policy. Also included in this policy are veterans of the United States military.


Evanston, IL