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Customer Service Specialist

CDS Office Technologies Springfield ,IL
  • Expired: 12 days ago. Applications are no longer accepted.
Job Description

We are looking for a friendly and hard-working customer service associate to join our growing team. The individual in this role will be responsible for answering incoming calls, emails , fielding customer questions and complaints, and transferring potential leads to our sales team. Candidates should have an outgoing and positive demeanor, a motivated, energetic work ethic, and have a track record of working well with others in a team environment.

Customer Service Specialist Duties and Responsibilities

  • Answer incoming calls and emails in an efficient manner
  • Identify customer questions, concerns, and overall needs
  • Provide accurate answers and solutions to customer queries
  • Address customer complaints in a compassionate and patient manner
  • Redirect customers to appropriate teams and/or departments as needed
  • Identify potential leads and forward to sales reps
  • Check voicemail inboxes, return calls in a timely manner
  • Develop professional relationships with ongoing customers through excellent customer service
  • Follow up with callers on complaint and/or question resolution status
  • Collaborate with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction
  • Follow company communication procedures, policies, and guidelines at all times
  • Perform each duty above with our customers’ satisfaction as your number one priority
Company Description
CDS Office Technologies is a full-line office technology re-seller and solution provider, representing all of the major manufacturers for Information Technology, communications, Copiers/Printers/Multi-function Devices, Video Surveillance, Public Safety and High-Definition Video Conferencing.

CDS Office Technologies

Why Work Here?

Great Opportunity with Growth Potential!

CDS Office Technologies is a full-line office technology re-seller and solution provider, representing all of the major manufacturers for Information Technology, communications, Copiers/Printers/Multi-function Devices, Video Surveillance, Public Safety and High-Definition Video Conferencing.

Address

612 S. Dirksen Parkway Springfield
Springfield, IL
USA