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Customer Service Representative

CCS Medical Roanoke, VA
  • Expired: December 04, 2019. Applications are no longer accepted.

More than a career - a chance to make a difference in people's lives!
When you have the power to make a difference in the health and well-being of others, every day is extraordinary.

Are you customer driven?
You will thrive in a fast-paced and dynamic environment where it's all about multi-tasking to get the job done. If you are positive and professional with a focus on solving problems and doing whatever it takes to make a difference to every customer every time, you are a match for CCS Medical! If you relate well to all kinds of people, explain things easily in ways that our patients can understand and listen attentively, and can hone in on the most important issues, then......... this is the career for you!
As a Customer Service Representative / Call Center, you'll handle all tasks required to maintain patient satisfaction and ensure accurate and timely shipping of reorders. Provides cross-functional support of all business units to maintain up to date documentation and insurance for accurate processing and billing of patient services.

What you'll be doing.....
+ + Resolve patient issues and ensures accurate reorder processing via phone, document processing, medical record
+ Obtains and process authorizations for reorders
+ Validation, CRM research, cross-functional collaboration, etc.
+ Ensures patients have all required medical documentation to permit billing of services as assigned
+ Maximizes patient base through retention efforts and cross-selling via phone
+ Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities.

+ Maintains a strong understanding of medical documentation, Insurance requirements and company procedures.

+ Maintains a high degree of confidentiality at all times due to access to sensitive information
+ Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department

+ Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements
+ Abides by all regulations, policies, procedures and standards

What WE Bring to the Table.....

We offer a wide variety of insurance benefits after 60 days of employment (medical, dental, vision, short and long-term disability and life) with a large portion of premiums paid by the company, as well as paid time off within the first year. We also offer a 401(k) plan with a generous company match and vesting schedule, financial planning, competitive salary, also, our employees have an opportunity to earn a monthly incentive and an EAP-Employee Assistance Plan.
What YOU Bring to the Table.....
+ + Minimum High School diploma or GED equivalent. One year of customer service experience in a call center preferred.
+ Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills.
+ Position may require evening and weekend availability
+ Strong attention to detail, multi-tasking, communication, and organizational skills are essential
+ Exceptional phone and email etiquette

Equal Opportunity Employer/Veterans/Disabled

Req No.: 2020-2563
Position Schedule: Monday-Friday
In/Out: 9-6
External Company URL:
Street: 3601 Thirlane Rd. Ste 4

CCS Medical


Roanoke, VA
24027 USA