IT Technician

CBM of America, LLC

Job Summary:

The Information Technology Technician is responsible for performing a range of duties to support, fix, and maintain the hardware and software systems throughout CBM of America.  Ideal candidates have a knack for troubleshooting, work to identify root causes, and provide suggestions for continuous improvement. Join a team with over 30 years of experience as an innovator and provider of custom networking solutions for the communications industry. 

Supervisory Responsibilities:

• None

Duties and Responsibilities:

• Support the computers, peripherals, network, wireless and VoIP phones, both on premise and at remote locations.

• Troubleshoot computer problems, outages, and other system issues as necessary.

• Install hardware and peripheral components such as memory, SSDs, monitors, keyboards, and printers.

• Initiate local computer and equipment repairs, and coordinate vendor repairs.

• Install and support software such as Windows, Microsoft Office, AntiVirus, and other applications.

• Respond to client inquiries concerning systems operation and diagnose system hardware, software, and operator problems.

• Administer the enterprise Google Workspace system.

• Participate in disaster recovery procedures and testing.

• Suggest improvements to IT processes, and work to implement enhancements and new procedures as necessary.

• Maintain IT assets and licenses in the tracking system.

• Assist in making and running cables. 

• Perform other related duties as assigned.

Required Skills and Abilities:

• Efficient and effective communication with customers and colleagues via web conference, email, phone, and in person.

• Ability to analyze, diagnose problems, and work independently to solve them.

• Work on multiple simultaneous projects. Follow through issues to completion.

• Work well within the team and collaborate cross-functionally.

• Proficient in troubleshooting systems, software installation, and accurate database record keeping.

• Strong knowledge of hardware, software, and operating systems.

• Working knowledge of Microsoft Windows, Google Workspace, and Microsoft Office (Word, Excel, PowerPoint and Visio), Microsoft Active Directory, Antivirus, and Internet cloud-based applications.

Education and Experience:

• Associate’s degree in Computer Science or  Information Systems and/or 3+ years of work experience in a similar role.

• CompTIA A+ or equivalent experience preferred. Additional certifications are a plus.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

• Reports to the office daily.

• Must be able to lift up to 30 pounds.

• Close vision, ability to differentiate cable colors, and hear audible tones.

EEOC Statement:

CBM of America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.