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TECHNICAL SERVICE REPRESENTATIVE (TSR) (Tuscaloosa, Alabama)

CB Mining
Tuscaloosa, AL
  • Posted: over a month ago
  • Full-Time
Job Description
DESCRIPTION:

This position focuses on providing underground customer support, technical issue resolution, training and support to customers. This position also in the liaison between the customer and CB Mining, promoting and fostering the use of our products and services.

This position must perform all of the following:

  • Troubleshoot, repair, and maintain all underground mining equipment
  • Diagnose a range on complex equipment problems in underground environments
  • Safe and compliant performance, in line with company's and customers health and safety guidelines
  • Responsible for developing and managing relationships with customers, employees, salesmen and various departments throughout CB Mining
  • Provide seamless communication to both external and internal customers
  • Grow aftermarket product support business in the region
  • Available24/7 for customer call outs and / or emergency needs
  • Perform other related duties as assigned by manager

Knowledge and skills required:

  • Experience with the installation, operation, troubleshooting, programming, and maintenance of the PMC-R, PMC-D, PMC-V, PMC-S control systems
  • Experience with the troubleshooting, maintenance and repair of room and pillar equipment
  • Able to physically and emotionally work in an underground environment
  • Must be able to walk long distances on uneven surfaces in underground environment
  • Must be able to lift 50 lbs
  • Ability to work independently, with analytical reasoning and problem-solving skills
  • Maintain and valid drivers license and clean driving record
  • Effective verbal and written communication skills
  • Ability to meet deadlines and handle multiple tasks
  • Timely completions of all post job and administrative duties including but not limited to service reports, time sheets, failure reports, debriefing reports, tooling and equipment tracking
  • Ability to learn new systems and processes
  • Solid computer skills with a working knowledge of DBS, Microsoft Office products (Word, Excel)
  • Organized and detail oriented
  • Strong customer service orientation
  • Available 24/7 to support customer and industry requirements
  • CPR / First Aid Trained or willing to be trained and certified
  • MSHA underground certified
  • A get it done attitude

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.



CB Mining

Address

Tuscaloosa, AL
35406 USA

Industry

Technology

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