Retention Account Manager, CARFAX for Police

Join our Winning Team as a Retention Account Manager, CARFAX for Police

Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment.

The Retention Account Manager will manage a territory of agency partners to build engagement in the program and articulate value. Using a variety of resources, they will host virtual agency trainings and educate staff on the tools available to them. It is a unique opportunity to use your Account Management skills to help our partner agencies make a direct impact to keep their communities safer.

What you’ll be doing:

• Independently manage a territory to foster program growth
• Build strong relationships with agency key players
• Educate agencies on program value through proactive engagement and virtual training sessions
• Support your agencies with any requested program needs
• Monitor data flow and troubleshoot transmission issues as needed
• Cultivate and grow existing relationships to increase product utilization
• Capture agency feedback to allow for continued product improvement

What we’re looking for:

• Excellent written and verbal communication skills
• Positive can-do attitude in a collaborative environment
• Adaptability to rapidly adjust to new challenges
• Strength in functioning independently to structure daily workflow
• Solutions-oriented problem solving skills
• Experience with a CRM (Salesforce experience is a plus)
• 2+ years of Account Management experience
• Ability to report to the Centreville, VA office 3x per week

What’s in it for you:

• Competitive compensation, benefits and generous time-off policies
• 4-Day summer work weeks and a winter holiday break
• 401(k) / DCPP matching
• Annual bonus program
• Casual, dog-friendly, and innovative office spaces

Don’t just take our word for it:

• 10X Virginia Business Best Places to Work
• 9X Washingtonian Great Places to Work
• 9X Washington Post Top Workplace
• St. Louis Post-Dispatch Best Places to Work