CARCHEX, a 7 time winner of Best Place to Work by the Baltimore Sun, is hiring a Call Center Representative to join our growing team. CARCHEX is a leading provider of extended vehicle protection plans with a state-of-the-art facility located in the Hunt Valley Towne Centre.
We are seeking driven, results-oriented people who approach each day with a positive attitude and a Customer First mentality and those that thrive in a competitive atmosphere! We offer a competitive compensation and benefits package, including medical, dental, vision & 401k.
We believe in developing our people and rewarding those that work to achieve goals. We strongly believe in promoting from within, so all team members are encouraged to strive for the next level of personal and professional development.
Reporting to the Call Center Manager, this position is responsible for:
- Demonstrate a passion for excellence when speaking with customers
- Maintain a pleasant, patient and friendly attitude
- Schedule calls between Sales Representatives and potential customers
- Maintain high call volumes to meet or exceed sales metrics
- Assists management in identifying trends to improve our customer experience
Skills and Requirements:
- Strong customer service skills
- Motivated, energetic, and driven person
- Ability and desire to strive in a team environment
- Ability to present oneself well over the phone
- Ability to persuade and influence others
- Basic computer skills needed
- Strong organizational skills
Compensation for Call Center Representative:
- $15/hr pay plus incentive
- Paid Training and Vacation
- Excellent benefits; Health, Vision, Dental
- Company 401 (k) at 4% match
If you are willing to succeed and looking to join an established industry leader with a proven sales process.