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Customer Service Representative

CAR Financial Raleigh, NC
  • Posted: 15 days ago
  • $25,000 to $38,000 Annually
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Are you a team-oriented people person with exceptional customer service skills who loves to listen and offer solutions? Do you bring a positive attitude and consistent attendance to your work life?

CAR Financial Services, an industry-leading provider of cash flow enhancement programs, is seeking a motivated Bi-Lingual in Spanish Account Analyst who would like to join our team. If you bring a positive attitude and a team orientation to work every day, CAR Financial wants YOU!! We offer Great benefits, a Great work environment, Paid Time Off, Full Benefits and 401(k) match! Hours of Operation M-F 8:30-5:30.

Please visit www.CarFinancial.com for more information on our company.

Job duties:

  • Ensure accuracy of client billing activities.
  • Review and process unpaid or pending accounts.
  • Manage over-payment and refunding activities.
  • Identify and analyze potential fund risk level.
  • Analyze, Collect and maintain customer account activities and necessary documentations.
  • Participate in internal audits.
  • Update customer account information as and when needed.
  • Perform monthly account reconciliations.
  • Quickly and accurately handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.

Requirements:

  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of customers
  • Excellent communication skills
  • Ability to multi-task, prioritize and manage time effectively

CAR Financial

Why Work Here?

CAR Financial Services is a national company and industry leading provider of financial services for independent auto dealers. CAR Financial offers a variety of financial programs designed to improve cash flow and support capital needs for sub-prime automobile dealers. The subprime auto finance industry is everchanging and CAR Financial is always evolving to meet those needs within our industry.

Address

Raleigh, NC 27604
Raleigh, NC
USA

Website

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