Order Entry and Customer Service Representati

CANNON® Instrument Company is a recognized world leader in the manufacture and support of high-precision viscosity and measurement rheology products and services. The company's longstanding emphasis on production of premiere-quality laboratory equipment has kept CANNON® at the cutting edge of research and development for viscosity instrumentation serving a variety of industries.

The customer service representative is an entry level position that works in a high performance, customer-focused team environment and is responsible for a number of customer-oriented tasks and determining the most effective resolution to customer issues and maintaining customer accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answering incoming customer phone calls.
• Receive, enter and process incoming purchase orders.
• Give verbal price quotes.
• Establish and maintain customer accounts in business system.
• Issue and process Return Authorizations.
• Prepare all necessary shipping documents.
• Assist in preparing written quotations.
• Give customers order status information upon request.

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Distribute daily US Mail
• Other duties as required
• Maximize the concepts of Lean Manufacturing

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Customer Service experience is required.
• Proficient use of computer, business software, and other common office equipment.
• Must be able to perform work accurately and efficiently.
• Proficient at reading comprehension, written and verbal communication.
• Must have good human relation skills.

Cannon Instrument Company is an Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.