HR Experience Lead at CAMP South Norwalk, CT About the Company CAMP is a family experience store. Built to engage and inspire families, CAMP combines play and product throughout its stores to create enriching and fun experiences for all. Each CAMP location includes: a canteen (our general store), a café, an interactive space for play and shopping, and a theatre for activities and programming for kids and families of all ages. What is the Role? We are looking for a Store HR Lead to join our CAMP SoNo team . You will report to the General Manager (GM), with a dotted line into CAMP’s Chief People Officer and be responsible for a variety of People and Culture initiatives at CAMP SoNo including recruiting, hiring, training, onboarding, offboarding, employee engagement, retention, employee relations, culture and more. As Store HR Lead, you will focus on all areas of People & Culture: Recruiting, interviewing & hiring. This includes vetting candidates, scheduling interviews, greeting candidates, interviewing them and reference checking when necessary. Onboarding, training and development. Offboarding when necessary. Scheduling of all associates & leads at least 2 weeks in advance. Managing and monitoring daily lateness/call-outs. Properly documenting and handling incidents with customers should they arise. Partnering with GM and People & Culture team to manage associates and ensure optimal performance - including shoutouts, feedback, encouragement, warnings, advice, and coaching. Approving PTO and other time off requests. Consistently suggesting and working on ways to improve CAMP’s people and culture practices. In your role as HR Lead, you will join our team of Store Experience Leads at CAMP SoNo who ensure the store’s daily operations run smoothly as well as overseeing the store’s associates. With this part of your role, you will be responsible for: Supervising overall retail floor, cafe, and stock activity. Opening & closing procedures. Being a point-of-contact for community, customer, or employee issues and questions. You are the escalation point when an associate needs backup and support. Hosting chat-ins and chat-outs with staff to share important updates, zoning and break information, product details, mini-trainings, daily happenings, etc. Managing and monitoring daily scheduling, staff breaks, and zone assignments. Partnering with Experience and Membership teams to ensure optimal execution of all in store programming. Submitting thoughtful and thorough daily recaps to the Store Experience Lead team and Store Support Team. Consistently finding and suggesting ways to improve CAMP’s operations, sales, and service. Additional support for CAMP SoNo or for your Store Support Team as needed - you are willing to throw down and help anywhere. What is required? 3+ years of HR experience. 2+ retail management, leadership or supervisory experience. Proven track record in managing hourly associates. Passionate about delivering memorable experiences to customers. Desire to be part of a tight knit team looking to transform the traditional retail experience. Holding yourself and your employees and team to high standards. Bonus but not required: you may have hidden talents that can add magical moments to our retail experience. Interested in joining the team? Submit your resume and cover letter. Address your cover letter to me, Nikki, letting me know why you want this job and why we should hire you!