Sr Customer Service/Call Center (Up to $20.00 per Hour)

Description

Who is CADY?
Cady is a leading High School photography company experiencing historic growth! We are passionate about capturing and celebrating the most formidable years of the lives of students we engage with by telling their story through event and portrait photography products. We are committed to preserving memories beyond a social media post. We live by the motto that you don't need a cape to be a hero of everyday moments.

We are looking for you!
As a Customer Experience Representative, you will be an integral part of our team. You will be the face of CADY's customer support to our schools, students, parents, and studios across multiple states. If you have the willingness to exceed the customer's expectations, a positive attitude, and love a fast-paced environment, then this is the job for you!

This position may be full time, part-time, or seasonal (June to November) based on the candidate's availability and needs of the business. Will consider candidates that are in between permanent jobs or looking for summer work.

Responsibilities

• Responds to customer inquiries by phone, email, or chat to provide problem resolution.
• Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer.
• May be assigned to support products that are more complex or critical including managing sensitive or at-risk customers.
• Analyzes customer's service needs and refers to other service or technical departments for follow up as needed.
• Participates in ongoing department training activities including one on one and group training sessions.
• Works independently within established procedures associated with the specific job function. May assist or mentor junior team members.
• Typically requires 3 years or more of customer service, call center and/or photography industry experience.

Qualifications

• High school diploma or a combination of work and education.
• Able to work as a team player and independently.
• Attention to detail, strong active listening, oral, and written communication skills.
• Bilingual is a plus!
• Proficient knowledge in Windows, Internet Explorer, and Microsoft Office applications.
• Able to commute to our office in Alpharetta, GA. (By Avalon)
• Flexible availability Monday-Saturday any hours between 8:30am- 8:30pm.

Come work for an industry leader dedicated to the top tier customer experience. CADY offers careers with amazing growth potential, continuous improvement initiatives, and opportunities for advancement. Overall, we have commitment to happy and healthy employees. If you have a background in customer service and love to help others, then apply today!

CADY Studios is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring. CADY does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.