If you’re a highly motivated individual with excellent communication skills, we need you to help our customers with technical support.
You’ll play an important role in our effort to enhance our brand by delighting our customers and empowering them.
· This is a seasonal customer facing position providing Technical Support to customers.
· Will apply defined practices, procedures and company policies to troubleshoot and resolve product and technical support investigations.
· Will also interact directly with customers utilizing strong written and verbal skills as well as deep customer empathy to resolve their issues.
· High quality customer interactions and experiences.
· Application of defined practices, procedures and company policies to troubleshoot, resolve issues and address routine Technical Support customer questions.
· Exhibits a high level of acumen in the relevant computers, operating systems and software environment.
· Actively contributes to the knowledge base content by linking, flagging and recommending updates.
· Utilize and leverage government websites and tool kits to seek out and deliver the right answer to the agents and customers.
· Document customer interactions and properly escalate issues that do not have a known resolution.
· Excellent communication skills - Able to explain complex topics both in writing and speech
· Critical thinking and problem solving
· Persistence and determination
· Willingness to utilize audio/visual tools to communicate with customers
· Strong customer service skills with the ability to empathize and instill confidence
· Experience and comfort in using computers for various tasks.
· Some experience providing support in a call center environment a plus.
· Ability to type 30 words per minute or more