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Customer Service / Tech Support $13.25/hr

C3 Customer Contact Channels Tucson, AZ
  • Posted: over a month ago
  • $13 Hourly
  • Temporary

If you’re a highly motivated individual with excellent communication skills, we need you to help our customers with technical support.

You’ll play an important role in our effort to enhance our brand by delighting our customers and empowering them.

Responsibilities

· This is a seasonal customer facing position providing Technical Support to customers.

· Will apply defined practices, procedures and company policies to troubleshoot and resolve product and technical support investigations.

· Will also interact directly with customers utilizing strong written and verbal skills as well as deep customer empathy to resolve their issues.

· High quality customer interactions and experiences.

· Application of defined practices, procedures and company policies to troubleshoot, resolve issues and address routine Technical Support customer questions.

· Exhibits a high level of acumen in the relevant computers, operating systems and software environment.

· Actively contributes to the knowledge base content by linking, flagging and recommending updates.

· Utilize and leverage government websites and tool kits to seek out and deliver the right answer to the agents and customers.

· Document customer interactions and properly escalate issues that do not have a known resolution.

Qualifications

· Excellent communication skills - Able to explain complex topics both in writing and speech

· Critical thinking and problem solving

· Persistence and determination

· Willingness to utilize audio/visual tools to communicate with customers

· Strong customer service skills with the ability to empathize and instill confidence

· Experience and comfort in using computers for various tasks.

· Some experience providing support in a call center environment a plus.

· Ability to type 30 words per minute or more

C3 Customer Contact Channels

Why Work Here?

We’ll make a FAN out of you!

C3|CustomerContactChannels pioneered a generation ago the deliberate transformation of prospects and customers, recruits and employees into deeply loyal and engaged FANS of our clients’ brands. Since the Company’s inception, C3 has focused itself on being ‘different’ than any other provider in the BPO industry. In December of 2016, the Company was acquired by Singapore-based investment company, Everise. Exclusively focused on investments in the BPO industry, Everise set the goal of transforming C3 into a complete global experience company that is disrupting the way BPO’s view the management of customer interactions. This is where the goal of attaining FAN status was born. C3 focuses on not just satisfying clients, but delighting them. For our clients’ customers, C3 believes that success will not be met until we convert our clients’ customers from happy or satisfied into super-FANs. Hand-picked employee recruits are trained in our proprietary Contact Center solutions, ensuring they become the most skilled Customer Experience Champions in the marketplace. Each is empowered and confident to skillfully raise your bar for customer service. The best of the best Experience Champions often become the next generation of managers, supervisors, even executives across each market C3 calls its own.

Address

1150 W. Drexel Rd, Tucson, AZ 85710
Tucson, AZ
USA

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