Skip to Main Content
← Back to Jobs

Help Desk Technician

C2 Essentials Frederick, MD
  • Posted: November 27, 2018
  • Full-Time

JOB DESCRIPTION We are seeking a highly motivated, innovative professional to provide excellent customer service solutions. The Help Desk Technician will work in a team environment to assist in supporting ITA end users. Responsibilities: Provides technical support as required in data management, document control, computer support, project control, and other related areas Tier 1 service encompasses receiving phone calls, emails, chat, instant messaging, texts Documenting and triaging the request; solving or escalating the request Tracking request status and providing routine progress updates to the customer; and following up with the customer on the resolution of ticket for completeness/quality and satisfaction.

REQUIRED SKILLS AND EXPERIENCE High school diploma or 3 years applicable experience Current A+ certification IT/Customer service experience (good people skills) Experience with Remedy 7.1 preferred REQUIRED EDUCATION High school diploma or 3 years applicable experience CompTIA A+ Certification REQUIRED SECURITY CLEARANCE Active Secret clearance EOE M/F/Disability/Vet

C2 Essentials

Address

Frederick, MD
USA

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.