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Accounts Receivable and Collections Clerk

C & F Enterprises Inc Newport News, VA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Job purpose

To support Accounting and Customer Service team members in daily tasks of accounts receivable collections and administrative tasks to support business demands; promote and implement the company's core values and excellence in customer service; responsible for maintaining strong relationships with internal and external customers.

Duties and responsibilities

  • Accountable for collecting the maximum amount of overdue funds from customers.
  • Maintain accurate records about customer payment status, documenting daily collections activity.
  • Review multiple reports to determine collections concerns, order, and account status.
  • Issue dunning letters to overdue accounts.
  • Expedite customer contacts to resolve credit card issues to process orders.
  • Follow established collection techniques and procedures.
  • Correspond with customers regarding overdue accounts and chargeback balances.
  • Utilize computing skills and knowledge base to work on multiple computer systems.
  • Assist with accounts receivable deposits, post payments, and other maintenance as needed.
  • Handle customer inquiries regarding the status of their accounts and/or orders.
  • Document, record, and file management based on department needs and security requirements.
  • Support maintaining a safe working environment and focuses on safe work habits.
  • Maintain a focus for self and team on continuous learning that will enhance skill sets and growth opportunities.
  • Demonstrate a commitment to C&F Enterprises, Inc.'s core values.
  • The position responsibilities outlined above are in no way to be construed as all-encompassing.
  • Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Skills

  • Exceptional customer service capabilities
  • Must be detail-oriented, with the ability to work independently.
  • Demonstrated high proficiency in Microsoft Office-Excel
  • Excellent oral and written communication skills
  • Impeccable time-management, organizational, follow-up, and attention to detail skills
  • Stress tolerance and ability to diffuse collections situations
  • Ability to work both independently and in a group setting

Competencies

  • Positive Energy Level
  • Customer Relationships
  • Team Player
  • Maintain stable performance under pressure
  • Takes Initiative
  • Time Management
  • Sense of Urgency
  • Problem Analysis

Qualifications

  • A high school diploma and/or equivalent experience
  • 1-2 years or more years in accounts receivable, collections and/or similar field
  • Proficient computer use skills including formulas, importing, exporting, inserting, formatting, and other intermediate use
  • Must have excellent customer service, both written and verbal skills
  • Must be strongly proficient in Microsoft Windows, Excel, and Adobe
  • Must have the ability to learn new software programs

Physical requirements

  • Sitting, Standing, and Walking
  • Lifting: Raising or lowering an object from one level to another (includes upward pulling)
  • Carrying, Pushing, Pulling boxes and sample orders up to 40 lbs.

The successful candidate must be able to pass a pre-employment background check and drug screening.

C & F Enterprises Inc

Address

Newport News, VA
23606 USA

Industry

Finance and Insurance

View all jobs at C & F Enterprises Inc